Operations Manager : Branded Casual Dining
Location: London
Somary: A well-established and successful casual dining group with a strong reputation for delivering exceptional experiences. They're looking for an experienced Operations Manager to elevate standards, drive team performance, and bring fresh ideas to the table.
About The Company
A well-established and successful casual dining group with a strong reputation for delivering exceptional experiences.
The Role
As Operations Manager, you will oversee up to six sites, reporting directly to the Operations Director. You'll be responsible for the full operational picture, from financial performance to guest experience, while developing teams and ensuring consistency across the business.
Key Responsibilities
* Full accountability for financial performance, sales growth, team development, and guest experience.
* Elevating the brand's offering with innovative service ideas.
* Coaching, mentoring, and developing teams to deliver exceptional service.
* Driving a culture of continuous improvement, focusing on people, product, and processes.
* Leading through change with adaptability, resilience, and a hands-on approach.
* Maintaining a visible presence in your restaurants, ensuring operations run smoothly on the ground.
* Setting high standards across all sites, with a professional and polished approach.
What We're Looking For
* A positive, people-focused leader who thrives on developing and mentoring teams.
* Strong financial acumen and commercial awareness.
* A standards-driven operator with a deep understanding of restaurant operations.
* Proven experience managing multiple sites in a multi-site operations role.
* Demonstrable success in coaching, mentoring, and supporting internal progression.
* Happy to be hands-on: some weekends and evenings
Somary: Salary: A GBP 70,000:A GBP 75,000 + incentives
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