IT Technical AnalystHertford | Hybrid£30,000 - £35,000
22 days annual leave + bank holidays + life insurance + additional quality benefits
The Company:
A creative technology agency located near London with a love for music at the heart of what we do. With a mission to put the right music in the right places, we take great pride in creating environments that build connections between our clients and their target market.
The Role:To analyse and troubleshoot technical issues in relation to IT, networks and media players, communicating any reports to relevant teams.
Key duties include:
* Analyse any technical issues to find the root cause of recurring faults.
* Proposing a solutions to these technical issues and resolving where possible.
* Escalating any issues to relevant teams where required.
* Creating detailed reports on any faults and resolved issues.
* Assembling test racks and testing hardware.
* Modifying the configuration of media players.
* Responding to service tickets.
Essential Qualities and Skills:
1. The ability to manage communication between numerous departments effectively.
2. A strong problem solving mentality with the ability to find the root cause of technical issues and come up with a solution.
3. Good all r...