Site Support Engineer/1st Line Support Engineer Contract Position
Leading IT Services Provider in the Defence sector require a skilled Onsite Support Engineer to join our existing team in Moray, Scotland
*** A national security clearance is required for this role but candidates not holding this level of clearance will be considered. ***
Be experienced/certificated in the break-fix support of product ranges to respond to in-warranty & out-of-warranty support calls.
Provide 1st line support for installed third party hardware and raise support calls where applicable. Manage own workload and support that of other team members.
Provide remote support for deployed assets as required.
Provide technical support activities as part of service delivery provision and to include deployment of new hardware including installation, troubleshooting, problem resolution and maintenance (where applicable).
Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.