Company Description Join us at Accor, where life pulses withpassion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart, ?
Join us and become a Heartist .
Job Description About You
Were looking for a highly organised, proactive individual to join us in a hybrid Admin & Guest Ambassador role. This position supports the hotels administrative and financial processes while also being a warm, visible presence for our guests.
Key Responsibilities
Provide administrative and HR support, including onboarding, training records, and compliance
Support finance tasks such as daily banking, reconciliations, reports, and invoice tracking
Maintain internal communications, noticeboards, and wellbeing initiatives
Act as a Wellbeing Champion, supporting engagement activities across the hotel
Support guest relations initiatives, including: Reviewing and using ACDC and guest preference data
Identifying and recognising VIP guests
Supporting personalised guest recognition moments
Assist with breakfast hosting to ensure a smooth and friendly guest experience
Work collaboratively with Front Office and Guest Relations teams, allowing flexibility to enhance the guest journey
Qualifications Essential Skills & Experience:
Available to work full time | MondayFriday (flexible between 8am6pm)
Highly organised with strong attention to detail
Confident, friendly, and guest-focused
Comfortable balancing admin tasks with guest-facing duties
Passionate about wellbeing, teamwork, and great service
Previous experience in an administrative or operations support role within a hotel or hospitality property.
A proactive mindset with a genuine passion for supporting people and improving workplace culture.
Additional Information Benefits:
Employee discounted rates in Accor Hotels worldwide.
Excellent training and development opportunities within the hotel and throughout Accor worldwide.
Complimentary meals on duty.
Cycle to Work Scheme.
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