About the role
Facilities Delivery Manager – Lead the delivery of facilities services across a diverse UK property estate. Play a key role in contract management, compliance and service improvement. Hybrid working with up to 20% homeworking and 80% at Head Office in Stratford‑upon‑Avon.
As a Facilities Delivery Manager, you’ll take ownership of delivering high‑quality facilities services across the NFU Mutual corporate property estate. Working within our Facilities Management function, you’ll ensure buildings are safe, compliant and operating effectively, while delivering excellent service to internal customers.
You’ll oversee both planned and reactive maintenance activities, working closely with contractors and in‑house teams to ensure services meet agreed standards and provide value for money. You’ll monitor contract performance, manage supplier relationships and support tendering and mobilisation of new service contracts. A key part of your role will be identifying trends, risks and opportunities to improve service delivery. You’ll work closely with stakeholders across the business including Property Helpdesk, Health & Safety, Risk and regional teams, helping to shape proactive solutions that support business continuity and customer outcomes.
Alongside operational delivery, you’ll contribute to financial planning, budgeting and forecasting, ensuring robust cost control and alignment with internal processes. You’ll also support wider projects and continuous improvement initiatives within the function. Additionally you will also manage, coach and mentor two direct reports.
This role is based at our Head Office in Stratford‑upon‑Avon, with a blend of office and homeworking to support a positive work‑life balance. Please note, this role is known as Facilities Delivery Specialist internally.
About you
You’ll bring strong experience within facilities management, with a focus on delivering high‑quality services in a corporate or multi‑site environment.
* Experience managing facilities contracts, including procurement, tendering and supplier performance.
* Strong understanding of hard and soft FM services, including statutory compliance and health & safety requirements.
* Confidence managing stakeholders and communicating effectively across different teams.
* Experience supporting or leading teams, with the ability to coach and develop others.
* Strong organisational skills, with the ability to manage budgets, priorities and competing demands.
A NEBOSH or IOSH qualification and membership (or working towards) of a relevant professional body such as IWFM would be beneficial, along with a full driving licence which is essential.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process, so we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation or socioeconomic background.
Benefits and Rewards
* Salary up to £55,000 depending on experience.
* Annual bonus (up to 17.5% of salary).
* Contributory pension scheme, up to 20%, including your 8% contribution.
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
* A Family Friendly policy that helps you balance your work and family responsibilities.
* Access to savings at High Street brands, travel and supermarkets.
* £20 contribution to a monthly gym membership – subject to T&Cs.
* Health and wellbeing plan – cashback for dentist, opticians, physio and more.
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance.
* Employee Volunteering – volunteer in the community for one day each year.
* Unlimited access to Refer a Friend £500 bonus scheme.
* Life Assurance cover of 4 × salary.
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
* Salary sacrifice employee car scheme – subject to eligibility.
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