Join to apply for the Complaints and Feedback Advisor role at City of York Council.
The Head of Corporate Customer Services seeks a dedicated individual to support the delivery of the council’s customer complaints and feedback team, ensuring high-quality and effective customer service in compliance with relevant legislation, policies, and procedures.
The ideal candidate must demonstrate resilience, drive, and commitment, with the ability to work efficiently in a fast-paced, evolving environment. A motivated and energetic approach to work is essential.
We are looking for someone passionate about improving customer outcomes and fostering positive relations with all stakeholders.
Hybrid working arrangements are available, with specifics determined by the role's requirements and in collaboration with the successful applicant. The contractual location will be the designated council office for your team.
This position is suitable for job sharing.
As this is a public-facing role, applicants must demonstrate, at interview, their ability to communicate effectively and provide advice and guidance to members of the public in spoken English at CEFR level C2, expressing themselves spontaneously and fluently.
The Council values its staff's talent and wellbeing, offering a generous annual leave allowance, access to the Local Government Pension Scheme, health and wellbeing initiatives, a comprehensive reward package, flexible working practices, community engagement, volunteer activities, and opportunities for continuous learning and development. Additional benefits include discounts, rewards, and savings.
For further information or an informal discussion, please contact Eilidh Carricker, Head of Corporate Customer Services, at eilidh.carricker@york.gov.uk or 01904 553564.
Closing date: Sunday, 18 May 2025, at 12 midnight.
Interview date: Week commencing 3 June 2025.
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