We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Welcome & Service Team MemberReporting to the Welcome Manager, you'll cover two beautiful locations: the Longshaw Estate and Mam Tor in the High Peak. Here you’ll work alongside a dedicated team of staff and volunteers to create memorable experiences for everyone who visits.At Longshaw, you’ll be part of a busy, well-organised team of Welcome & Service Team Members and volunteers. The site is vibrant and full of opportunities to engage with visitors about the stunning landscape, local landmarks, wildlife, and our conservation work. With the Welcome Team at the centre of fundraising for the site you'll sign up new members, run our second hand book shop and support car park operations by taking card payments, following clear cash-handling procedures from opening to close.There are many opportunities to collaborate with our Visitor Experience team to deliver popular trails and seasonal events. You may also support other National Trust locations in the Peak District when required.Day to day, you’ll deliver a great all-round customer service experience, providing a warm, informative and helpful welcome to all visitors, making sure everyone feels valued from the moment they arrive. You’ll engage people with stories about the landscape, wildlife, and the conservation work taking place, helping visitors understand and appreciate the importance of the site.You’ll play an active part in growing support for the National Trust by talking to visitors about membership and signing up new members. Alongside this, you’ll support car park operations and handle payments securely to keep things running smoothly.Maintaining the site’s high standards will also be part of your day. You’ll help ensure presentation and cleanliness remain excellent, including looking after the toilet facilities and emptying bins. You’ll also assist with events and activities that enhance the visitor experience and help make each visit memorable, selling trails and events to visitors.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 10th May 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 174795IRC174795SheffieldFixed Term p/t (until 08/11/26)Ends: May 10th 134.6 mi from HayesJoin our friendly and passionate Welcome Team at the Longshaw Estate and play a key role in delivering exceptional experiences for visitors. As part of the wider Peak District National Trust team, you’ll help us achieve our goals as a conservation charity.Welcome & Service Team Members are the first point of contact for visitors, providing a warm welcome, helpful information, and outstanding customer service at all times.Hours: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week but will be on average offering two shifts a week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. You'll support our core team, focussing on regular weekend and bank holiday working, as well as school holiday periods, to support peak visitor times. There are two contracts available.Contract duration: You'll start around the end of May (pending applicant start dates) through to the 8th of November.Interview Date: 18th and 19th May 2026For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Longshaw Estate, Longshaw, Sheffield, S11 7TZCompliance.Eligibility to Work in the UK13.25 per hour