Closing date: 14 June 2026
Administrative Officer Homecare Services
We are looking for a proactive, organised, and people‑focused individual to support our Pharmacy Team in delivering high‑quality care from behind the scenes. You will play a key role in supporting homecare services across the Health Board, primarily based at Princess of Wales Hospital. Your responsibilities include processing prescriptions and invoices, liaising with homecare providers and clinicians, and ensuring patients receive vital medication directly to their homes.
Main duties of the job
The Homecare Administrative Officer supports the delivery of Pharmacy Homecare Services across the Health Board, ensuring patients receive their medicines safely and efficiently. Key duties include:
* Processing homecare prescriptions, creating and managing patient‑specific orders.
* Receipting goods and checking and reconciling invoices.
* Maintaining accurate electronic and paper records.
* Liaising with homecare providers, clinicians, pharmacy staff, patients and carers to resolve queries and monitor outstanding orders.
* Managing a varied workload, prioritising tasks, and escalating more complex matters.
Job responsibilities
* Homecare Administration: Manage homecare prescriptions, orders, deliveries and invoicing using pharmacy systems, ensuring accurate processing and timely supply of medicines to patients’ homes.
* Service Coordination: Liaise with homecare providers, clinicians, pharmacy teams, patients and carers to support smooth delivery of homecare services across the Health Board.
* Order & Invoice Management: Monitor outstanding orders and invoices, chase progress, resolve routine issues, arrange returns or credits, and minimise waste in line with financial and governance requirements.
* Data & Records Management: Maintain accurate electronic and paper records for homecare patients, ensuring data quality, confidentiality and compliance with information governance standards.
* Problem Solving: Investigate and resolve routine issues such as delivery delays, supply problems or invoicing queries, escalating more complex matters where appropriate.
* Communication & Customer Service: Respond professionally to telephone and email enquiries from healthcare professionals, suppliers and patients, maintaining confidentiality and a patient‑focused approach.
* Policy, Procedures & Improvement: Work in line with SOPs, standing financial instructions and governance policies, contributing to service development within a growing homecare service.
* Welsh Skills Desirable: Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above.
Person Specification
Qualifications
* NVQ 2 in Pharmacy Services
Standard IT Skills: Microsoft Office
* Standard IT Skills: Microsoft Office
* ECDL or equivalent
Knowledge of hospital pharmacy practice / homecare service provision
* Communication skills – able to convey routine information effectively, both written and verbally
* Knowledge of hospital pharmacy practice / homecare service provision
Skills
* Organisation and time‑management skills
* Financial or invoicing experience
* Welsh language skills in Speaking/Listening at Level 3 or above
* Evidence of good attention to detail
Benefits
* Leading pension scheme
* Generous leave
* Flexible working arrangements
* Career growth opportunities
* Ongoing learning and development support
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
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