Job Description
Support Team Manager
* Annual Salary: £40-45k
* Location: Brighton
* Job Type: Full-time
Are you a Support Team Manager who is looking to join a fantastic team in the Brighton area to lead and manage the client support staff, ensuring the delivery of high-quality administrative and customer service support to financial advisers and their clients. This role is crucial in maintaining our compliance with regulatory requirements and business standards.
Day-to-day responsibilities of the role:
* Lead and manage the client support team at your location.
* Work closely with Client Support Team Leader(s) and Senior Team Leader(s) to enhance team knowledge and personal development.
* Conduct regular meetings to monitor and prioritise workloads, ensuring service level agreements (SLAs) are met.
* Build and maintain strong relationships with advisers and team leaders to understand and meet business needs.
* Manage and delegate workload effectively within the team.
* Conduct performance reviews and provide developmental guidance.
* Manage staff issues swiftly and appropriately, involving other managers when necessary.
* Ensure adherence to all regulatory and compliance requirements within the team.
* Oversee the use of back-office systems and ensure accurate client record-keeping.
Required Skills & Qualifications:
* Previous management experience in a similar role.
* Strong leadership skills with the ability to motivate and develop a team in a fast-paced environment.
* Experience with Intelligent Office or similar systems.
* In-depth knowledge of FCA regulations, TCF, and compliance principles.
* Excellent problem-solving, organisational, and time-management skills.
* Strong written and verbal communication abilities.
* Ability to onboard, train, and integrate new team members effectively.
* Proficiency in managing internal projects and delegating tasks.
If this sounds like the next opportunity for you, please apply online now.