Salary £25,185 - £25,989 per annum |24 hours per week | Permanent, Part time | Waste Management HWRC | Burnley, Lancashire
HWRC Site Operations
24 Hours per week. Working Pattern Saturday, Sunday, Tuesday - Weekend Enhancement
Staff Responsibility: No
Qualifications:
The post holder will be required to demonstrate the capability to gain relevant certificates of basic competence for the delivery of site operations including, for example, first aid and the use of mechanical plant.
Essential requirements:
1. The ability to follow instructions.
2. The ability to communicate accurately and professionally with customers.
3. The ability to operate basic mobile or mechanical plant.
4. A commitment to provide high levels of customer service.
5. A commitment to health and safety.
Role Context Information:
The HWRC Operativewill report directly to the Assistant Operations Manager but will take day to day direction and instruction from the Site Supervisor and Operations Supervisor(s).
Post holders will carry out a range of tasks in relation to HWRC operations. HWRCOperatives willbeexpectedtofollowarangeofworkingproceduresanduserelevanttoolsandequipment.
TherolewillinvolvecomprehensiveinteractionwithcustomersandtheHWRCoperativesmust have good communications skills, the ability to deliver high levels of customer service and a desire to represent the council in a friendly and personable manner.
HWRC operatives are required to actively assist customers with their waste which may involve helpingthemtoliftheavyitemsintocontainersorcarryingwasteitemsupanddownsteps.The role is carried out almost entirely outdoors.
Committed to the recycling and re-use of waste the HWRC Operative will actively separate waste items for recycling and re-use.
Typicaldutieswillincludethefollowing:
6. Followingroutinedailyinstructionstodeliverexpectationsforservicestandardsand performance.
7. Meetingandgreetingcustomersandprovidingadviceonuseofthefacilityandwhereto deposit waste items.
8. Assistingcustomerswithdepositingtheirwaste.
9. Maximising the amount of waste that is separated for re-use or recycling by separating/retrieving re-useable or recyclable waste and encouraging customers to separate their waste and use the correct containers.
10. Providingcustomerswithinformationaboutre-useandrecyclingincludingdetailsofwhat happens to the materials collected at the HWRC.
11. Implementing council HWRC policies through direct engagement with customers, including potentially dealing with difficult situations or customers.
12. Processingpaymentsorchargesfordeliveryofspecificwastes.
13. ConductingpracticalactivitiestocontributetotheupkeepandappearanceoftheHWRC, includingsitemaintenanceactivitiesandensuringthatallworkingareasarekepttidyand compliant with quality, environmental and health & safety standards; Operating specialist mechanical plant and compaction equipment.
14. Assistingintherunningofre-useshopsandotherre-useactivities.
15. Supporting the Site Supervisor in the delivery of aspects of his or her role that are commensurate to the grade of the post, routinely in their absence.
16. The post holder will be required to work on Bank Holidays as standard or in rota irrespective of whether the Bank Holidays fall on their normal working day.
17. Thepostholderwillberequiredtoundertakebasiccompetencyqualifications.
18. Thepostholderwillberequiredtobetrainedintheoperationofanymobileormechanical plant associated with the role and operate that plant as a daily duty.
19. Thepostholderwillberequiredtoworkatotheroperationalfacilitieswithinareasonable distanceoftheirspecifiedfacilityasrequired.Inthiseventexpenseswillbepaidfortravel (where applicable) if the post holder provides their own transport. If not, the post holder may be required to take public transport during their normal working hours or transport may be arranged to transfer them to an alternative facility.
Other:
LancashireCounty Councilas anequal opportunities employer intends that nojobapplicant or employee will receive less favourable treatment because of their age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, sex, sexual orientation, race, religion or belief unless this can be objectively justified.
LancashireCountyCouncilhasagreedaCodeofConductandStatementofEthicalStandards that outline the behavioural and ethical standards that must be upheld by its employees and casual workers. If you are appointed, you will be required to accept these provisions on appointment.