Do you enjoy solving problems in a fast-paced environment and delivering exceptional customer service while making a real impact on your community?
If you're someone who thrives in a dynamic environment, enjoys problem-solving and takes pride in delivering excellent customer service, this role could be perfect for you. You'll need to be enthusiastic, adaptable and ready to learn as the Street works team responds to the ever-changing demands of managing works on the highway network. If you're detail-orientated and confident in building strong relationships with internal colleagues and external partners, you'll fit right in.
What's the role all about?
As a Streetworks Technical Officer, you'll play a key part in ensuring smooth operations of the North East Lincolnshire Permit Scheme (NELPS). This scheme helps manage works on our highways, keeping traffic flowing and communities connected. You'll be responsible for issuing permits, coordinating works and maintaining compliance with the Traffic Management Act 2004. It's a role that combines administration, customer service and collaboration to make a real difference in how our roads are managed.
What will your day look like?
Your day will consist of processing permit applications and liaising with utility companies, then moving on to updating systems like Symology Aurora and StreetManager. You'll handle enquiries from contractors and the public, investigate complaints, and even attend site visits when needed. Alongside this, you will collect and analyse data to produce performance reports, ensuring everything runs efficiently and in line with regulations.
Who are we looking for?
We're looking for someone with strong administrative skills, excellent attention to detail and a commitment to delivering outstanding customer service. You will need good IT skills, the ability to manage your workload effectively, and confidence in resolving problems. Experience in a multi-functional environment and working with external partners is essential, while knowledge of Streetworks or permit schemes is desirable. If you're proactive and a great communicator, we'd love to hear from you.
Why join us?
Joining our Streetworks team means being part of a forward-thinking council that values collaboration, integrity, and continuous improvement. You'll work in a dynamic environment where no two days are the same, tackling challenges that keep our highways safe and communities connected. We offer the chance to develop your skills, work with supportive colleagues, and make a real impact on local infrastructure. If you're looking for a role that combines responsibility, variety, and the opportunity to grow, this is the perfect place to build your career.
For more information please contact:
Anthony Snell via Anthony.Snell@nelincs.gov.uk
Key Dates
* Closing date - 2nd April
* Interviews - W/C 13th April
We want you to have the best interview experience with us, so we will provide candidates selected for interview their questions 24 hours in advance of meeting us.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusiveRewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a fostering friendly scheme.
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace
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Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
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