NEW VACANCY (PK9199)
INTERNAL ACCOUNT EXECUTIVE
EAST MIDLANDS
SALARY £OPEN (Depending on Experience) + On-site Parking + 27 Days Holiday + Bank Holidays + Pension
HOURS: Monday to Friday - 8.30am till 5pm (37.5 hrs)
Our client is a manufacturer of Printed Folded Cartons servicing some of the UK's best-known companies and leading brands. Our client is renowned for their high levels of quality and service and is genuinely an excellent business to work for.
They are currently looking to recruit an Account Executive to join their team, reporting directly to the Commercial Manager and supporting the External Sales team in managing customer accounts and day-to-day operational requirements. The role is responsible for ensuring customer needs are met in an efficient, professional and timely manner while maintaining strong internal communication across departments.
Key Responsibilities:
Build relationships with customers, ensuring the business remains their preferred supplier
Develop and maintain a strong teamwork ethic with the External Sales team to support customer accounts effectively
Liaise with colleagues across all departments to ensure work flows smoothly through the business, keeping relevant stakeholders informed at all times
Process estimating enquiries from External Sales and customers, collating the required information and issuing to the Estimating Team for quotation using internal software systems
Process customer orders and forecasts using company systems, coordinating with all stakeholders and taking into account: customer required delivery dates, board availability and lead times, sampling, trialling, artwork and proofing requirements, print and outwork requirements
Process customer call-off requirements accurately and in a timely manner
Manage board forward orders and maintain appropriate board stock levels
Manage finished goods stock to minimise external warehousing costs, ensuring correct stock rotation and that aged stock is invoiced, collected by the customer or scrapped in a timely manner
Ensure all additional costs are captured and invoiced correctly, including origination, transport, storage and other applicable charges
Investigate and resolve invoice or credit queries promptly
Manage and resolve customer complaints, ensuring all relevant stakeholders are kept informed throughout the process
Identify opportunities for value optimisation and upselling to maximise business potential
Carry out any additional duties as requested by managementRequirements:
Excellent organisational skills with the ability to prioritise tasks and analyse information effectively
Strong communication skills, both written and verbal
High level of accuracy with excellent attention to detail
Professional and confident telephone manner, with strong active listening skills
Approachable, empathetic and friendly, with a positive and proactive attitude
Strong team player with the ability to collaborate effectively with all departments
Adaptable & able to respond positively to changing priorities in a fast-paced environment
Highly numerate with good analytical capability
Proficient in Microsoft Excel and comfortable using business software systems