Sinton Medical Centre, Thiepval Barracks, Lisburn, BT28 3NP
Job Summary
At Defence Primary Healthcare (DPHC) we are an inclusive, dedicated organisation working to provide outstanding care to our entitled personnel.
Are you looking for an exciting role, which offers numerous benefits and opportunities? If the answer is yes, then we are looking to appoint a professional EO Practice Manager with a strong commitment to providing a high-quality service to work within our friendly and welcoming team at Sinton Medical Centre, Thiepval Barracks, Lisburn.
The vacant post is full time working 37 hours per week. Requests to work flexibly and/or part time will be considered, taking into account business needs.
Could this be the role for you? If so, we'd love to hear from you
Job Description
The Practice Manager (PM) position will be part of the Northern Ireland Combined Practice which consists of Lisburn Medical Centre and Holywood Medical Centre. The PM position provides an opportunity to work in a healthcare environment with a mix of military and civilian colleagues, where the work is varied and stretching.
The PM will work collaboratively with the Senior Medical Officer (SMO) providing dedicated administrative support to ensure the smooth running of healthcare delivery within the Combined Practice and be proactive in identifying change and initiating the necessary improvements. The PM will have a major impact in promoting a positive image in support of the Practice to patients, unit representatives as well as outside agencies, and so must maintain an appropriate and professional standard of appearance, attitude, and confidentiality.
Cyber & Specialist Operations Command
Cyber & Specialist Operations Command (CSOC) generates and operates specialist capabilities, ready to fight across all domains to make the UK secure at home and strong abroad.
Always on, we are across every UK operation, delivering the capabilities you don't usually see - or those you can't.
From cyber warriors and medics to intelligence analysts, special forces, educators, and Defence attachés, our collective expertise delivers the warfighting edge Defence needs to deter threats and secure the nation today, and prepare for tomorrow.
CSOC unites Defence's cyber and specialist capabilities under a single, military command alongside the Royal Navy, British Army, and the Royal Air Force - acting as the UK's fourth Military Command. For more information, please see
here.
The Practice Manager (PM) position will be part of the Northern Ireland Combined Practice which consists of Lisburn Medical Centre and Holywood Medical Centre. The PM position provides an opportunity to work in a healthcare environment with a mix of military and civilian colleagues, where the work is varied and stretching.
The PM will work collaboratively with the Senior Medical Officer (SMO) providing dedicated administrative support to ensure the smooth running of healthcare delivery within the Combined Practice and be proactive in identifying change and initiating the necessary improvements. The PM will have a major impact in promoting a positive image in support of the Practice to patients, unit representatives as well as outside agencies, and so must maintain an appropriate and professional standard of appearance, attitude, and confidentiality.
Cyber & Specialist Operations Command
Cyber & Specialist Operations Command (CSOC) generates and operates specialist capabilities, ready to fight across all domains to make the UK secure at home and strong abroad.
Always on, we are across every UK operation, delivering the capabilities you don't usually see - or those you can't.
From cyber warriors and medics to intelligence analysts, special forces, educators, and Defence attachés, our collective expertise delivers the warfighting edge Defence needs to deter threats and secure the nation today, and prepare for tomorrow.
CSOC unites Defence's cyber and specialist capabilities under a single, military command alongside the Royal Navy, British Army, and the Royal Air Force - acting as the UK's fourth Military Command. For more information, please see
here.
Person specification
The duties and responsibilities of the role include, but are not limited to:
* Liaise with the SMO to monitor GP rotas to enable maximum use of available clinical time.
* Maintain the Practice complaints procedure and manage complaints in accordance with DPHC policy.
* Ensure that all equipment used by Practice staff is maintained in a safe and effective condition.
* Provide proactive support to the Healthcare Governance Lead.
* Undertake line management, supervision and mentoring tasks as required by the role. This role has three direct reports for the administration staff which includes setting of goals, mid and end of year performance reviews.
* The PM will be required to exercise flexibility and undertake other duties dependant on the business need of the Medical Centre. This will include providing cover for admin staff/reception and PM cover to other facilities within the Combined Practice (Holywood Medical Centre) should the need arise, either remotely or on detached duty within a reasonable travelling distance.
* Will be required to be a system administrator and to take on a role as Super User for DMICP (Defence Medical Information Capability Programme) after appropriate training, act as point of contact for all IT issues, liaising with HQ staff and/or Specialist Points of Contact as required.
For further details, please see the attached Terms of Reference
Behaviours
We'll assess you against these behaviours during the selection process:
* Making Effective Decisions
* Leadership
* Working Together
* Developing Self and Others
* Managing a Quality Service
* Delivering at Pace
We only ask for evidence of these behaviours on your application form:
* Making Effective Decisions
* Leadership
* Managing a Quality Service
Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
* Free Parking
* Access to Gym
* Dining Facilities
* Apprenticeship opportunities
* Recruitment and Retention Allowance of £750
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At
application
stage you will be assessed against the following:
Behaviours:
* Leadership
* Making Effective Decisions
* Managing a Quality Service
Candidates will be required to complete an online Verbal Test, Numerical Test, Civil Service Judgement Test as part of the application process. The test must be completed by the closing date and time. The tests are not timed, as they work by giving you harder questions if you answer the previous question correctly, and easier if you get it wrong. You should allow up to an hour for each test. Internet access will be required for the duration of the test. Please refer to the Candidate Guidance for further information.
If you require any particular arrangements (for example due to a disability or health problem) to be made for you to complete the online test you MUST contact the Joint Medical Group Recruitment team by email on DBSCivPers- BEFORE accessing the online test.
Please ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in your CV and that you have saved it, making sure that any reference to your personal details have been removed from your CV prior to submitting your application.
Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
In the event of a high volume of applications, an initial sift will be based on the lead behaviour which is Managing a Quality Service.
Behaviours:
At
interview
you will be assessed against the following:
* Making Effective Decisions
* Leadership
* Working Together
* Developing Self and Others
* Managing a Quality Service
* Delivering at Pace
Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.
Are you applying for a job in Civil Service? - YouTube
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.
There will be no reimbursement for any travel expenses for the interview.
Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken.
All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
The post does NOT offer relocation expenses (move of home, excess fares or temporary transfer). Non-Standard move applicants will be eligible for the full package, subject to eligibility.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and
we will not
sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
This vacancy is part of the A Great Place to Work for Veterans initiative. Making the Civil Service a Great Place to Work for Veterans - GOV.UK
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Northern Ireland
For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Roman Catholic community are particularly welcomed, as this group is currently underrepresented in our workforce.
For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Roman Catholic community are particularly welcomed, as this group is currently underrepresented in our workforce.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : Sharon Ritchie
* Email :
Recruitment team
* Email : DBSCivPers-
Further information
Please refer to the further Information Document