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Removal Driver
To carry out Parking Enforcement in the form of removing vehicles as directed by the On Board Civil Enforcement Officer, in an efficient and courteous manner and taking them back to the car pound.
Core Duties and Responsibilities
1. To act on the On Board Civil Enforcement Officer's instructions
2. To act as relief and cover for other driving staff during periods of absence
3. To carry out the duties of the post with due regard to the Company’s equal opportunities policy
4. To be flexible – carry out any other duties as and when required by the management
5. To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times
6. To assist in providing an effective customer care policy
Other Duties and Responsibilities
1. To remove vehicles in line with contract guidelines
2. To report any damage caused to vehicles during the removal process to the OBCEO
3. Countersigning the OBCEO’s vehicle condition forms
4. To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out
5. To report all occurrences of equipment breakdown and irregularities within the enforcement areas
6. To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service
Qualifications:
Essential
1. GCSE or Equivalent in English & Maths
2. Full UK driving licence (HGV2)
Knowledge and Skills:
Essential
1. Ability to lift vehicles using a HIAB
2. Ability to communicate with customers, often in difficult and demanding circumstances
3. Ability to write simple reports
4. Customer service skills and knowledge of a driving role
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