Location: City of London Job Type: Contract Industry: Cloud & Infrastructure Job reference: BBBH429407_1765538700 Posted: about 16 hours ago
Senior Content Designer
9-12 month duration
London 1-2 days/week. Some travel to user research/Leeds.
Inside IR35 - Umbrella only
Job details below
A content designer is responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey.At this role level, you will:
1. be comfortable using evidence, data and research to make content decisions
2. build relationships across government and NHS to focus on the needs of the user and to influence stakeholders
3. contribute to and use the style guides and content patterns
4. engage with and contribute to the cross-NHS and cross-government content community
Ways of working
You can:
5. understand and demonstrate awareness of Agile methodology, and can apply an Agile mindset to your work
6. work in a fast-paced, evolving environment and use an iterative and flexible approach to enable rapid delivery
7. appreciate the importance of Agile project delivery to digital projects in government
8. be unafraid to take risks and willing to learn from mistakes
9. ensure the team has a situational awareness of one other's work and how it relates to objectives and user needs
10. use a range of tools and platforms to plan and manage your work
Content concepts and prototyping
You can:
11. understand different prototyping techniques, from paper sketches to coded prototypes, and can use them to visualise content in context
12. choose the best option to make content understandable to different audiences and to demonstrate a proposed approach to content changes or improvements
13. show the value of prototyping to the team
Stakeholder relationship management (content design)
You can:
14. identify important stakeholders and communicate with them clearly and regularly
15. tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs
16. build and reach consensus
17. work to improve stakeholder relationships, using evidence to explain decisions made
Strategic thinking (content design)
You can:
18. contribute to content strategies and policies
19. create content patterns or standards
20. provide support for content improvement projects
21. effectively focus on outcomes rather than solutions and activities
User focus (content design)
You can:
22. identify tasks that will provide insights into a problem
23. formulate hypotheses, gain insights from data and user research and make decisions on findings
24. understand the range of different users who might access content and services, and can identify their needs based on evidence
25. translate user stories into content that meets users' needs, and propose suitable design approaches
26. use quantitative and qualitative data about users to turn user insights into outcomes
User Centred Design skills
You can:
27. design content to meet user needs and make complex language and processes easy to understand
28. present the right information in the right format for what users need
29. show robust experience in writing, editing and publishing digital content, and experience in using content management systems and content production processes to publish content
30. write in plain language in a way that users understand, making information accessible to all
31. understand government accessibility requirements and design content that works with common assistive technologies
32. use data, research and evidence to review and evaluate content to make improvements
33. consistently and effectively apply content standards and style guidelines to your work
34. work to continuously improve content, and understand why content life cycle management is important
35. work autonomously
36. engage meaningfully and collaborate with SMEs such as policy, clinical safety and information governance to create effective, safe and reliable content that is centred in user needs