Senior Client Services Manager
Salary £28,174 to £30,804 per annum plus cash Health Plan and on-call shift payment of £14.30 per session
Permanent, Full Time (37.5 hpw)
Batley, West Yorkshire
We cant offer a CoS for this role
Home, a place where you belong
You will join a welcoming and supportive group of colleagues dedicated to fostering a positive environment. Providing purposeful leadership at our Young Peoples Service in Batley, you will motivate and support the team to help young people develop independent living skills as they transition from our service into their local community.
What youll do
* Lead, coach, and inspire your team to deliver person-centred services, measured through KPIs, surveys, and performance outcomes.
* Act as Safeguarding Lead, ensuring customer safety, wellbeing, and compliance with safeguarding standards.
* Oversee health and safety checks, risk assessments, and accurate service records.
* Manage contracts, budgets, and KPIs while building strong relationships with stakeholders and commissioners.
* Balance operational delivery with flexibility, managing your diary, adapting hours to customer needs, and providing paid on-call cover.
* Use technology confidently for planning, training, record-keeping, and team collaboration.
Why join us