Responsibilities
* Manage portfolio in accordance with RICS Codes of Practice, ARMA rules.
* Assist the Senior Property Manager to provide a full professional property management service for a portfolio of freehold/leasehold developments and individual properties on behalf of freehold clients, Developers and Resident Management Companies, proactively managing in relation to managing agent/SLA.
* Assist the Senior Property Manager to manage in relation to company targets of income and service delivery.
* Deal with leaseholders’ enquiries pertaining to the development.
* Handle telephone calls and take detailed messages, dealing with them in an appropriate manner.
* Respond to correspondence/emails including those from Directors, lessees and tenants, as requested by the Senior Property Manager or Team Leader.
* Issue Draft Minutes to Directors.
* Action Minutes.
* Write to lessees/tenants/letting agents regarding matters which may contravene the terms of the lease (e.g., noise/nuisance, satellite dishes, untaxed vehicles, pets).
* Contact the DVLA regarding abandoned cars following procedures.
* Ensure the property operates as smoothly as possible.
* Budgets
* Issue draft budgets to Directors for consideration, in conjunction with the Senior Property Manager.
* Liaise with Directors in connection with budgets, in conjunction with the Senior Property Manager.
* Inspections
* Ensure that inspections of properties are regularly undertaken by the HML Andertons Inspector and that any points raised are actioned.
* Arrange meetings and inspections for all properties managed.
* Ensure that all necessary contracts and annual inspections are in place.
* Carry out inspections of properties from time to time if required.
* Forward copies of Inspection Reports to Directors and action salient points.
* Insurance
* Ensure all properties in the portfolio are insured, including handling all claims, renewals and enquiries regarding the policy.
* Liaise with Loss Adjusters and obtain quotes for remedial works and to effect and oversee any emergency repairs.
* Maintenance
* Contact contractors to ascertain whether they are able to carry out works and issue work order forms on the Service line, checking with Directors first if authorisation is required.
* Monitor contractors’ performance, follow through and complete jobs, updating PMS.
* Issue keys to contractors and monitor safe return, recording this information in the Key Book.
* Ensure key cabinets are kept secure and closed at the end of each day.
* Update the Approved Contractors List ensuring that all contractors hold Public Liability Insurance.
* Prepare specifications for cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors, liaising closely with senior property managers.
* Issue contracts to contractors ensuring that they comply with current health and safety legislation.
* Carry out regular site inspections to monitor works and keep Directors advised of progress before any part payment or full payment is authorised, in conjunction with the Senior Property Manager or Team Leader.
* Ensure that all contracts and schedules of works for all properties are entered on the computerised system and updated.
* Advise all lessees and/or tenants of impending works.
* Service Charges
* Monitor expenditure to ensure sufficient funds are available to cover all necessary repairs/works, except on rare occasions where emergency works may be required, in conjunction with the Property Manager or Team Leader.
* General
* Check, code and input invoices.
* General Filing
* Any other duties as directed.
Personal Requirements
* Good understanding of Residential Property Management and current legislation.
* Well-developed interpersonal and oral communication skills.
* Interpersonal skills and customer-focused approach.
* Ability to work on own initiative.
* Good literacy and numerical skills.
* Diplomacy.
* Ability to prioritise workload and work under pressure.
Hiring Manager Notes
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any protected characteristics under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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