Overview
Join to apply for the NHS Patient Services Administrator - Hybrid role at Optegra Eye Health Care.
Please note the role is hybrid: 4 days in the office and 1 day working from home. Four weeks of induction/training will be conducted at the Office.
Responsibilities
* Lead the delivery of the NHS Patient Services Team, delivering virtual pre-operative consultations to assess the suitability of prospective patients for treatment.
* Perform administrative duties including booking appointments and taking phone calls.
* Provide excellent customer service to patients, offering advice and guidance at all stages of the patient journey.
What You’ll Need
* Experience of working in a healthcare environment or ophthalmic sector.
* Commercial awareness with a passion for delivering high standards of customer service and clinical care.
* Excellent communication skills and a passion for Vision Correction.
* Experience of using patient administration systems and electronic medical record systems.
* Highly organized with clear forward planning and the ability to flex according to customer needs.
* Excellent attention to detail; highly motivated and able to work autonomously.
* Strong IT skills, including Microsoft Office and other systems/databases.
* Ability to build and maintain exceptional relationships with colleagues and customers.
* Ability to deal with challenging behaviours.
Benefits
* Generous salary up to £26K depending on experience; generous matched pension contributions.
* 33 days annual leave inclusive of bank holidays.
* Flexible working and SMART working schemes for work-life balance.
* Funded training and development.
* Annual STAR awards and other recognition programs.
* Blue Light Card discounts online and on the high street.
* Private Healthcare, 24/7 GP appointments, free Physio and counselling for wellbeing.
* Free laser eye treatment for you and 20% discount for friends and family.
* Enhanced maternity and paternity leave, cycle to work scheme, and season ticket loan.
Company Information
Optegra Eye Health Care has been recognised as one of 115 Best Big Places to Work 2025 by the Sunday Times. Optegra is committed to creating an exceptional working environment where our people thrive and grow.
Application and Closing
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!
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