Overview
Join to apply for the Network Operations Center Engineer role at Indigo
Are you currently working on an IT Support Desk and looking to take your career in a new direction? Indigo is offering a fantastic opportunity to retrain and grow in the world of telecoms; a dynamic market projected to expand to US $2395.47 billion by 2027!
As a Network Operations Centre (NOC) Engineer you\'ll join our global network monitoring team and become part of a fast-paced, collaborative environment where you\'ll gain hands-on experience with cutting-edge telecoms technologies and enterprise-grade networks.
What You’ll Be Doing
* Monitoring alarms and taking proactive/reactive action to maintain network health.
* Performing initial troubleshooting and escalating issues as needed.
* Raising and managing trouble tickets through resolution.
* Coordinating with field engineers, 2nd/3rd line support, and third-party vendors.
* Participating in root cause analysis and contributing to continuous improvement.
* Analysing performance data to prevent faults before they occur.
* Documenting solutions and sharing knowledge across the team.
* Ensuring customer SLAs are met with professionalism and urgency.
What We’re Looking For
You don’t need to tick every box, if you’ve got a solid foundation in IT support and a hunger to learn, we want to hear from you.
* Experience in IT Support, Service Desk, or NOC environments.
* Familiarity with ticketing systems and troubleshooting workflows.
* Basic understanding of networking principles (TCP/IP, OSI model, subnetting).
* Exposure to routing protocols (BGP, OSPF, etc.) and firewalls.
* Strong communication and customer service skills.
* Willingness to learn telecoms technologies like DWDM, SONET, and optical networks.
Why Indigo?
* Structured training and development to help you transition into telecoms.
* Supportive team culture with opportunities to grow.
* Work on real-time global networks and enterprise-grade infrastructure.
* Competitive salary and shift allowance.
Ready to make the switch from IT support to telecoms?
Apply now and take the next step in your tech career with Indigo.
Job Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service and Engineering
* Industries: Telecommunications
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