Junior IT Technician (Graduate / Entry-Level) Location: Emersons Green, Bristol (office-based) Hours: Full-time, 37 hours per week (Mon-Fri, early Friday finish) Salary: Up to £24,000 per annum (depending on experience) Contract: Permanent Experience Level: Entry-level / Graduate / Career-starter
A fast-growing UK software company is looking for a Junior IT Technician to join its internal IT team. This role is ideal for a recent graduate, college leaver, or someone at the start of their IT career who enjoys problem-solving, learning on the job, and being the go-to person when technology needs fixing. You'll be based in the office full-time, working closely with experienced IT colleagues who'll help you build real-world technical skills quickly. Expect variety, responsibility, and plenty of opportunities to learn.
What You'll Be Doing
You'll report directly to the IT Manager and play a hands‑on role supporting staff across the business.
Day to day, you'll be:
* Providing 1st line internal IT support (hardware & software)
* Troubleshooting desktops, laptops, peripherals and user issues
* Assisting with web application updates using FTP
* Supporting and maintaining Microsoft SQL Server databases
* Working with Microsoft 365 applications
* Creating and maintaining clear IT documentation and guides
* Getting involved in wider IT projects as your skills grow
This is a role where no two days look the same - perfect if you like variety and hate being bored.
What We're Looking For
Essential
* A Level, BTEC or equivalent qualification in IT / Computing
* A genuine interest in IT and technology
* Awareness of Microsoft 365, Azure and Intune
* Logical thinker with good problem‑solving skills
* Confident communicator – written and verbal
* Able to work independently and as part of a team
No formal commercial experience required. If you've built PCs, fixed tech for friends or family, or learned through study or projects that would be great!
Desirable (Nice to Have)
* Additional IT or technical qualifications
* Experience building, repairing or maintaining computers
* Exposure to IT support in education, placements, or personal projects
The Kind of Person Who'll Thrive Here
* Calm when things go wrong
* Takes pride in doing things properly
* Willing to take ownership and follow tasks through
* Curious, keen to learn and improve
* Friendly, approachable and easy to work with
What's In It for You
* Annual salary review & discretionary bonus
* Increasing holiday entitlement with length of service
* Pension scheme
* Private medical cover after probation
* Life assurance (4× salary)
* Income protection
* Structured onboarding and regular check‑ins during probation
* Supportive team with real development opportunities
Important Bits
* Successful applicants will complete a short online assessment before interview
* This role is office‑based and not remote
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