MAIN DUTIES:
Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction.
To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance.
RESPONSIBILITIES:
Serving
* Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service.
* To operate the till as and when needed
* To interact with customers and ensure a positive experience through the point of sale.
* Effectively upsell stock, drinks, snacks, food and gifts
* Check orders to ensure complete and correct, order meets presentation and quality standards.
* Provide prompt service for all orders.
* Clear tables and bar as customers are finished and suggest further sales.
* Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy.
* Complete all necessary side work, including stocking shelves and daily tasks as required.
* Completes opening and closing procedures as per shift.
* Assist in the training and development of new or less experienced co-workers.
* Complies with BGL personnel policies, procedures, health and safety procedures.
* To reinforce health & safety notices and relay relevant information
* To undertake any further duties as requested by management.