Purpose of the Role
To lead the onsite leasing team alongside the General Manager and the Leasing Portfolio Manager and provide onsite lettings management services to an exciting, new build residential development comprising 667 apartments in a large scale, luxury scheme in Birmingham. To oversee all aspects of lettings administration, lettings compliance and marketing. Managing a team to ensure first class service is provided from the moment an enquiry is received right up until the resident's deposit is returned.
Reporting into the Leasing Portfolio Manager you will be responsible for reporting/presenting and coming up with new leasing strategies to be presented to the client.
Key Responsibilities
· To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data
· Ensuring good presentation of available apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times
· Co-ordinating the online marketing of available apartments
· Put together demographic data, reports and compile information along with commentary
· Ensuring all enquires are responded to in line with agreed service levels
· To coordinate with 3rd party agents as required
· In conjunction with the General Manager - carrying out regular rent analysis of the local market
· Meeting prospective tenants, conducting viewings and negotiating rental offers
· Completing applicant vetting requirements
· Completing new let paperwork in line with strict procedures
· Compiling regular letting performance for use in discussions with the client, Savills senior team and the General Manager
· In conjunction with the Resident Experience team, to coordinate up to date resident communication via various channels including social media
· Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew
· Co-ordinate renewal communications and negotiations
· To ensure arrival packs are prepared, and keys are ready for tenant move in's
· As part of the wider site team, create a best in class community through communication, events and innovations
· Delivery of ad-hoc projects provided by the General Manager and Leasing Portfolio Manager
· Provide first class customer service to residents and applicants
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Skills, Knowledge and Experience
· Experience in undertaking viewings and negotiating offers with prospective applicants
· Strong interpersonal skills
· Proactive and dynamic taking ownership of all of core duties
· Excellent communication skills displaying sensitivities to and understanding of residents' needs
· Ability to handle multiple tasks
· Confident in using all Microsoft platforms including, Word, Outlook, excel and shared point
· Flexible and cooperative at all times, working as a member of a Team
· Understanding the importance of achieving deadlines and ensuring quality output
· Use initiative and take responsibility for providing solutions
· To ensure confidentiality and security of all business, client, and customer documentation/information
· Well-groomed and of smart appearance
· Dynamic approach, problem solving, well organized and ability to work well under pressure
· Organised, meticulous, tenacious
Working Hours - 5 over 7 days (40 hours per week) – Flexibility is required
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Please see our Benefits Booklet for more information.