People Ops Coordinator - Culture & Experience About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Global Head of People Ops & Culture Location : WeWork HQ, Waterloo - Hybrid (minimum once in the office per week) Remuneration: Up to £34k (Base) Growth Shares Company Performance Bonus (10%) & Wider UK Benefits iProov is currently hiring a People Ops Coordinator, focused on culture and engagement to join our People function in London. It is a great opportunity for those who enjoy using technology in a people context, want to continuously learn & develop and thrive off a varied role – no two days will be the same! You’ll be joining an environment where you can feel empowered to make changes that will have a positive impact to an ever growing international business and working alongside a People function built up of specialists striving to build a best in class function. How You’ll Make An Impact Performance Management : Working with the People Ops team, you’ll support the performance management cycles, helping people with questions and supporting managers with soundboarding and guidance. Manager Empowerment : You’ll help our people managers to understand how to use our tools, processes and policies to best support their teams. You’ll support managing global teams and the differences between countries when it comes to people practices. Benefits Ops : You’ll work with our People Ops Advisor to help people with benefit queries and make sure our benefit and perks people content is up to date and promoted. Compliance and Security : You’ll work with our compliance and security teams to make sure our people operations documentation meets our quality standards. You’ll attend annual audits and take actions to ensure we meet our compliance requirements. You’ll be responsible for the application and tracking of our security clearance - our colleagues have to maintain special clearance types and you’ll look after ensuring they’re in place and re-applied for. HR Tech : You’ll make sure our HR tech (HiBob, Experian, Paycom, Deel, Aon, Pave) is up to date, perform regular data hygiene checks and help with any queries our iProovers have. We’re looking for you to approach everything you do with a user experience and optimisation mindset - when managing our tools you’ll identify areas for this and work with the People team to implement changes in this space. Policy & Procedures : You’ll work with the People team to keep our policies and processes up to date. You’ll answer questions people have about these policies and identify opportunities for improved communications and optimisation of process. Onboarding : You’ll coordinate ensuring our new employees have the tools they need to be successful starting on day one. These resources range from system set up, conducting background checks to induction support and training needed to navigate the company. Offboarding : You’ll coordinate closing out relationships with employees to ensure a smooth departure. You’ll gather feedback and learn from experiences. You’ll ensure all offboarding administration is handled and IT Ops, Compliance, Finance etc are informed along the way. Leave Management : Manages time off systems (global leave policies/ system schemes) and ensures people are supported during and after returning to work from long term leave (e.g. parental). Internal Communications : You’ll be a communication champion, sharing company news on people's events and letting people know about changes (joiners, leavers, promotions) Engagement and Connection : You’ll create shared spaces to build trust and community among coworkers. You’ll be responsible for curating and managing socials, hosting events that help iProovers connect and promote engagement initiatives. Diversity, Equity, Inclusion, and Belonging : You’ll lead DEIB initiatives to ensure an iProov is curating an inclusive workplace. With the help of the People team, you’ll design DEIB policies, provide support for managers, and you’ll coordinate the DEIB committee. Office Engagement : You’ll look after day to day office duties - managing passes and employee issues with access. You’ll think of ways to make the office engaging and inviting. Visa Management : You’ll be responsible for ensuring our employees have the right to work documentation on file. You’ll also coordinate the application and renewal of any sponsored visas working hand in hand with our immigration lawyers Who We’re Looking For Experience of working in a prior HR/People role, ideally 2 years of experience. An excellent people centric attitude Ability to work collaboratively, being inclusive of all partners Ability to work independently and comfortable working in a distributed setting Ability to productively challenge and influence other teams and managers Ability to prioritise well and be flexible in a fast-paced environment with changing demands where being resourceful to find answers is key Demonstrate a solution-focused approach to problem-solving, with the ability to find pragmatic outcomes Strong numerical aptitude and attention to detail Excellent communication skills, both verbal and written Good time management and organisational skills Benefits 25 days Annual Leave plus 8 Bank Holidays - You can carry over up to 5 days each year, additionally you will receive an extra day’s holiday for each year’s service up to a maximum of 5. Growth Shares Flexible and Hybrid environment Pension - 5% employee, 3% employer Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, Nursery Salary Sacrifice Work Overseas Perk - Work globally for up to 2 weeks (Up to 90 days across the year) Life Assurance - 4x death in service cover SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Award winning L&D platform, Learnerbly, with personal allocated training budgets Free Barista Coffee/Tea, biscuits with fruit in the office Free access to WeWork discounts and free online well-being sessions Private Healthcare through Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards – Free coffee with Café Nero Monthly rewards – Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr’s £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance check. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.