Job Description
Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.
Do You Want a Job That Offers a Little Bit of Everything?
Within the exciting role of Resort Champion, you can gain experiences and develop skills across several departments at Alton Towers Resort. This multi-skilled role allows you to become an adaptable and versatile member of the team, supporting a range of areas across the resort. If you have a passion for exceptional customer service and thrive in a fast-paced environment, this is the role for you!
About The Role
As a Resort Champion, you will play a crucial part in the guest journey, interacting with guests and ensuring their experience is memorable from start to finish. Your responsibilities will span various departments, providing you with the opportunity to learn and grow while delivering outstanding service.
Key Responsibilities
* Guest Engagement: Actively engage with guests, providing them with information, assistance, and support throughout their visit to enhance their experience.
* Cross-Departmental Support: Work collaboratively with multiple teams, including ride operations, guest services, and event coordination, adapting to the needs of each department as required.
* Exceptional Customer Service: Deliver a high standard of customer service, addressing guest inquiries and concerns promptly and professionally.
* Problem Solving: Use your initiative to resolve any issues that may arise, ensuring a seamless experience for guests.
* Health & Safety: Maintain a safe environment by adhering to health and safety procedures throughout the resort.
* Feedback Collection: Gather and share guest feedback to contribute to ongoing improvements in service and guest satisfaction.
Qualifications & Experience
* Passion for Customer Service:A genuine commitment to providing exceptional service and creating memorable experiences for guests.
* Strong Communication Skills:Excellent verbal communication skills to engage effectively with guests and team members.
* Adaptability:Flexibility to work across various departments and take on different responsibilities as needed.
* Team Player:Collaborative mindset, able to work well within a diverse team and support colleagues in a fast-paced environment.
* Problem-Solving Abilities:Quick-thinking and resourceful, capable of addressing challenges and finding effective solutions.
* Availability:Must be willing to work weekends, holidays, and peak periods as required.
Benefits
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Pay Range
Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.