Client Service Executive
Cheltenham (On-site only)
Full-Time | Permanent
£25,000 – £28,000 per annum (depending on experience)
Make a Difference in Client Experience at a Leading South West Law Firm
Are you passionate about delivering exceptional client care? Do you enjoy turning challenges into opportunities in a fast-paced, people-focused environment where your contribution truly matters?
A well-established, modern law firm specialising in residential conveyancing across England and Wales is seeking a dedicated Client Service Executive to join their friendly and professional team in Cheltenham. With continued growth and a strong focus on client satisfaction, this is an excellent opportunity to make a real impact.
About the Role
This is more than a typical complaints handler role. As the Client Service Executive, you’ll be central to service recovery and client satisfaction efforts—helping to improve processes and enhance every client interaction.
Key Responsibilities:
* Act as the first point of contact for client feedback, concerns, and complaints
* Investigate and respond to issues with professionalism, empathy, and efficiency
* Collaborate with legal teams and senior leadership to resolve concerns
* Analyse recurring service trends and contribute to improvement strategies
* Support the Compliance team with data, reporting, and quality assurance
* Promote a positive, solution-oriented approach in all client communications
What We’re Looking For:
* Experience in a client-facing or complaints-handling role (legal or professional services experience is a plus)
* Excellent verbal and written communication skills
* A calm, compassionate, and proactive problem-solving mindset
* Strong multitasking and organisational abilities
* A genuine passion for delivering top-tier client care
What’s on Offer:
* Competitive salary of £25,000 – £28,000, based on experience
* A supportive and sociable team culture with regular staff events—including trips abroad
* Ongoing professional development and training opportunities
* A modern, well-located office in the heart of Cheltenham
Benefits Include:
* Quarterly bonus scheme
* Company pension
* Cycle to work scheme
* Subsidised gym membership
* Travel and parking subsidies
* Additional day off for your birthday
* Monthly pizza Fridays and free fresh fruit
* Dining discounts at selected local venues
Contact Rachel Phillips, Associate Director in confidence on 02920 388100 / Rachel@tsrlegal.co.uk or apply below:
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