Job overview
Podiatry Receptionist Brookside Clinic
This is a role for someone who enjoys variety and dealing with people in a busy office as part of a dedicated Team. Your role will be to meet and greet patients, direct them to the correct department and deal with any enquiries for the building. You must have excellent communication skills and a calm personality as you will be the first point of contact for the building. Therefore experience of working in a front line service and dealing with the public is essential as well as the ability to work under pressure.
You will be booking, cancelling and re-arranging podiatry appointments over the phone and face to face with patients using the RiO IT system. There will be other administration duties such as entering referrals, scanning documents and dealing with the post and deliveries to the building.
Knowledge of the RiO system is desirable, although training will be given if this is required. A mature attitude and a flexible approach is essential as the reception is very busy and the post holder may be asked to provide cover on occasions such as annual leave and sickness.
Main duties of the job
1. To provide efficient, and high-quality confidential reception services for all the Departments at the Brookside Clinic.
2. To work with the clinical and administrative staff of designated services in the building to provide a co-ordinated approach to services being provided.
3. The post-holder will be expected to support the admin processes within the Podiatry Department relating to data input, registering of referrals, scanning of documents, cancelling clinics, booking of appointments, and dealing with all enquiries in a professional manner.
4. The service operates between the hours of 8.00 am and 5.00 pm therefore the post-holder will be expected to be flexible in line with the needs of the service and available to cover during sickness and annual leave if required.
5. To provide efficient, and high-quality confidential reception services for all the Departments at the Brookside Clinic.
6. To work with the clinical and administrative staff of designated services in the building to provide a co-ordinated approach to services being provided.
7. The post-holder will be expected to support the admin processes within the Podiatry Department relating to data input, registering of referrals, scanning of documents, cancelling clinics, booking of appointments, and dealing with all enquiries in a professional manner.
Working for our organisation
Listen to why colleagues think we are a great place to work! -
What does Buckinghamshire Healthcare NHS Trust offer you?
8. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
9. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
10. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
11. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
12. As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
13. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
14. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
15. Our mission is to provide personal and compassionate care every time.
16. Our CARE values are collaborate, aspire, respect and enable.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
17. NVQ Level 3 or General Level of Education to GCSE
18. ECDL or Equivalent
19. A recognised secretarial qualification or equivalent admin/clerical experience
EXPERIENCE
Essential criteria
20. Experience of working in a frontline service such as reception
21. Ability to navigate the internet and to use email systems
22. Experience of working in a team and an office environment
Desirable criteria
23. Proficient in using Word and data entry/electronic databases
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
24. Non-judgmental attitude and able to work under pressure
25. Flexible and able to cover sickness and annual leave
26. Excellent communication skills, friendly, helpful and a positive supportive approach when dealing with a wide range of people
27. Physically capable to perform duties associated with the post including use of computer display equipment and keyboard
28. Willingness to undertake further training and develop in a changing environment
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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