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Delivery Consultant - Client Services Team - People Consulting - Belfast FTC, Belfast
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Client:
EY
Location:
Belfast, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
9c8d046223d3
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
The opportunity
Our People Advisory Services managed services team is looking for a delivery consultant to join our Belfast Office. As a delivery consultant, you will support bespoke learning and coaching programmes, acting as the face of EY to clients and delegates, ensuring a great experience. You will report to the Learning Delivery Manager.
Your key responsibilities
* Managing and communicating with programme delegates regarding all aspects of their programme, including issuing joining instructions, collecting feedback, monitoring mailboxes, and sending out calendar invitations.
* Setting up workshops (face-to-face and virtual), learning platforms, and diagnostics as required.
* Communicating with clients about programme logistics, including workshop dates and locations.
* Booking associates and coaches.
* Maintaining and updating trackers.
* Supporting the administration of all client programmes to ensure smooth delivery.
* Handling customer enquiries and calls.
* Logging enquiries and complaints when they arise.
* Supporting administrative activities such as setting up accounts, processing bookings, and generating invoices.
* Supporting the learning evaluation team with feedback surveys and analysis of results.
Skills and attributes for success
We seek delivery consultants with experience in client administration in fast-paced environments like professional services or operational delivery centres. Effective collaboration, attention to detail, and adherence to processes are essential.
To qualify for the role you must have
* Experience managing administrative operations.
* A commitment to delivering exceptional client service with stakeholder management skills.
* Good organisational skills.
Ideally, you’ll also have
* Experience delivering HR-related services such as learning, education, or workforce analytics.
* Data analysis skills.
What we offer
We provide a competitive remuneration package, including support for flexible working and career development. Our Total Rewards package covers holidays, health, insurance, savings, and discounts. Additionally, we offer:
* Continuous learning: Develop skills to navigate future challenges.
* Success as defined by you: Tools and flexibility to make a meaningful impact.
* Transformative leadership: Insights, coaching, and confidence to lead effectively.
* Diverse and inclusive culture: Embrace your identity and help others find theirs.
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