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Working hours: Monday – Friday (8:00am – 4:00pm)
Location: UB3
Profile:
Our client is the UK’s leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.
Key Responsibilities:
* Provide high-level administrative support to the Development Manager.
* Maintain the policies and company rules, ensuring consistent quality work.
Main Duties:
* Prioritize work to meet deadlines and targets.
* Coordinate basic works, dealing with contractors and estate staff.
* Draft correspondence with good written grammar.
* Handle resident inquiries and escalate as needed.
* Update and facilitate the sale of fobs and remotes; program as required.
* Liaise with contractors on-site and manage key handling, including follow-ups.
* Maintain and update the main estate database, including Welcome packs, Purchase Orders, and software systems.
* Manage estate purchase ordering software (currently MRI Qube), including placing POs.
* Send electronic Welcome packs to new tenants and follow up on non-receipts.
* Communicate with car parking companies and handle related correspondence.
* Take water meter readings upon resident requests and monthly estate utility readings.
* Manage fingerprint clock-in system and process invoices based on attendance.
* Handle telephone and email inquiries, providing timely responses.
* Greet clients, residents, and contractors as needed.
* Handle all written correspondence for the team.
* Maintain electronic filing systems related to administration.
* Liaise with Development Manager, estate agents, lessees, tenants, surveyors, and Barratt personnel.
* Check estate internal postboxes regularly.
* Distribute monthly newsletters and updates to residents and lessees.
* Assist with estate management tasks as directed.
* Perform other office-related tasks as required.
* Adhere to the Landlord & Tenant Act and work within budget constraints.
* Proactively solve problems and suggest improvements.
* Produce reports for the Development Manager, including gym usage and data collation.
* Manage stock and order supplies such as cleaning, stationery, and first aid.
Benefits include:
* 25 days annual leave
* Raised pension scheme
* Critical illness cover
* Private medical insurance
* Long service awards
If interested, please apply with your CV; Niamh will be in touch.
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