About CTM
CTM is an award-winning provider of travel services across corporate, events and sports markets. Founded and headquartered in Australia, CTM now operates across Europe, Asia, North America, Australia and New New Zealand. Www.travelctm.co.uk
About The Role
Reporting to the HR Business Partner (HRBP) based in Bradford, you will join our UK & Europe HR team, supporting around 550 colleagues across the region. As an HR Assistant, you’ll provide comprehensive support across the full employee lifecycle, from onboarding and HR administration to payroll changes, help‑desk support and employee relations administration. You will also support facilities, health & safety and office‑related activities for the Bradford office.
Key Responsibilities
* Onboarding & Offboarding
Coordinate end‑to‑end onboarding, issue documentation, schedule inductions and complete pre‑employment checks. Record right‑to‑work checks in line with legal requirements, maintain accurate HR system data for starters and leavers, and support offboarding processes including resignation handling and system updates.
* HR Administration
Maintain and update employee records in HR systems (ADP); draft HR documents such as contract changes, confirmation letters and employment references; track probation periods and notify managers; support benefits administration and HR projects as required.
* Employee / Manager Support
Act as the first point of contact for employee and manager HR queries; log, track and process requests such as flexible working, welfare meetings and contractual changes; prepare outcome letters and update employee files.
* HR Helpdesk
Manage and respond to queries via the Fresh Service ticketing system, provide timely accurate advice or escalations to the HRBP and meet service‑level targets for ticket resolution.
* Payroll
Process monthly payroll changes including sickness, starters, leavers, absences and contract amendments; ensure payroll data accuracy and liaise with payroll teams to resolve queries; assist employees with payroll‑related questions.
* Employee Relations Support
Support HRBP’s employee relations matters, attend meetings as a note‑taker, prepare investigation notes and summaries, and handle sensitive information confidentially.
* Compliance & Health & Safety
Ensure HR processes comply with policies and legal standards; assist with HR reporting and audit preparation; support health & safety activities across Bradford, London and Glasgow offices; manage visitor passes and support facilities management tasks for the Bradford office.
About You – Skills & Experience
* Experience in HR administration or a similar support role.
* Strong organisational skills and attention to detail.
* Excellent communication and customer service skills.
* Ability to work discreetly with confidential information.
* Confidence in multitasking and managing deadlines.
* Experience using HR systems (ADP experience desirable).
* Payroll administration experience (advantageous but not essential).
* CIPD (scope for training in role).
What To Expect From The Recruitment Process
* Every hire starts with a chat with our Talent Acquisition team. If your profile is selected you will be contacted by phone or email.
* If you progress, the hiring manager will invite you to an interview, usually on Teams.
* If successful, we will invite you to our office for a final stage interview.
Reward & Recognition
* Our learning platform CTM Learning, our annual conference the All Stars, our High‑Performance programme and a global leadership programme.
Employee Wellbeing and Flexibility
* Our wellbeing platform Vitality, our Employee Assistance Programme (EAP) and our private healthcare Medicash.
* We also have mental health first aiders.
* Most roles offer a hybrid working pattern, with 3 days per week in the office. Flexible start and finish times are available where permitted.
Sustainability Focus
CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve material environmental and social goals. For more details, visit our corporate website.
Equal Opportunities
CTM is a Disability Confident Employer. We welcome applications from all candidates, regardless of background.
Contact Information
For enquiries related to the application, please contact our Recruitment team or the Data Protection Officer at EU.DPO@travelctm.com.
Legal Notice
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application and we may share it with our parent company in Australia. Information will be retained for the duration of employment or until two months after the position is filled if not hired.
Disclaimer
All personal data supplied during the application is protected under GDPR and the Data Protection Act 2018. You retain all legal rights concerning your data.
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