Responsibilities:
- Contact individuals to collect outstanding debts via phone calls or written communication
- Maintain accurate and up-to-date records of all debt collection activities
- Analyze debtor's financial situation and determine the best course of action for debt recovery
- Negotiate payment plans and settlements with debtors
- Follow legal requirements and company policies when pursuing debt collection
- Provide excellent customer service and maintain a professional demeanor during all interactions
- Utilize telemarketing techniques to effectively communicate with debtors
Requirements:
- Strong communication skills, both verbal and written
- Proficient in data entry and comfortable working with accounting software
- Excellent phone etiquette and the ability to handle difficult conversations with tact and professionalism
- Strong analytical skills to assess debtor's financial situation and determine appropriate collection strategies
- Ability to work independently, prioritize tasks, and meet deadlines
- Knowledge of relevant laws and regulations related to debt collection is a plus
Job Types: Full-time, Part-time, Permanent
Pay: From £26,000.00 per year
Benefits:
* Casual dress
* Company pension
* On-site parking
Ability to commute/relocate:
* Twickenham: reliably commute or plan to relocate before starting work (required)
Experience:
* debt collection: 1 year (required)
* Phone etiquette: 1 year (preferred)
Work Location: In person