Overview
Are you ready to be the welcoming face of J.P. Morgan? As a Lobby Receptionist, you will play a pivotal role in creating a positive first impression for our employees and guests. You will coordinate with staff, vendors, and clients to maintain high service standards and ensure smooth daily operations. This role is part of the Amenity Services team and emphasizes delivering exceptional service and upholding our codes of conduct.
Responsibilities
* Facilitate the welcome and registration process for visitors and clients, adhering to security protocols.
* Administer the visitor access card system for premises.
* Stay informed about all scheduled visitor and client arrivals.
* Provide outstanding service to all visitors and clients, maintaining a flexible and positive approach.
* Act as the initial point of contact for general inquiries and direct calls to the appropriate departments.
* Address and resolve issues affecting service standards.
* Communicate ongoing or potential concerns to ensure effective communication.
* Continuously seek accurate and up-to-date information.
* Review details of upcoming events, meetings, and visitors during daily operations meetings.
Required Qualifications, Capabilities, And Skills
* Experience in client-facing roles.
* Reception experience in corporate, leisure, or hospitality settings.
* Proven ability to deliver quality service.
* Strong interpersonal and communication skills.
* Highly organized with the ability to manage multiple tasks and prioritize effectively.
* Excellent oral and written communication skills.
* Ability to work well in a team environment.
Preferred Qualifications, Capabilities, And Skills
* Experience in client-facing roles within a five-star environment.
* Proficiency in computer skills, including Microsoft Office and room booking systems.
Work Schedule and Locations
This role involves a rotating shift pattern, including early morning shifts from 7 a.m. to 3 p.m., 7:30 a.m. to 3:30 p.m., 8 a.m. to 4 p.m., 9 a.m. to 5 p.m., and late shifts from 11 a.m. to 7 p.m. You will have the opportunity to work in two dynamic locations in London: Bank Street and Victoria Embankment, providing a diverse and engaging work environment.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
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