Exciting Opportunity: Operations Manager
Location: Freshney Place Shopping Centre, Grimsby
Working Pattern: Full-time, including 1 in 3 weekends
Freshney Place is on the move – and we want you to be part of it.
Grimsby’s flagship shopping destination is entering a bold new chapter. With major investment, extensive redevelopments, and a dynamic leisure refurbishment underway, Freshney Place is transforming to elevate it's customer experience and offering!
As Operations Manager, you'll be at the heart of this transformation.
️ What You’ll Be Doing:
* Leading the total facilities management of the centre, including oversight of hard and soft services contractors
* Working closely with service partners to drive high standards in safety, cleanliness, maintenance, and presentation
* Supporting the management of the service charge budget to deliver value and efficiency
* Playing a key role in enhancing the customer journey from first impression to final farewell
* Ensuring a consistently excellent visitor experience — day and night
* Supporting key projects and initiatives as the centre evolves, including redevelopment and maintenance works
* Working 1 in every 3 weekends, sharing responsibility with an experienced and collaborative management team
What We’re Looking For:
* A confident, proactive leader with a background in facilities or operations management – retail, leisure, or property sector experience preferred
* Strong budget management and contractor coordination experience
* Someone who thrives in a fast-paced, ever-evolving environment
* A commitment to customer service excellence and site safety
* A team player with a hands-on attitude and strategic mindset
Why Join Freshney Place?
This is more than just a job – it’s a chance to make your mark during a transformational moment for Grimsby and the wider North East Lincolnshire region. You’ll help shape a renewed town centre offering, contribute to an enhanced customer journey, and be part of a close-knit, forward-thinking team committed to excellence.
Ready to be part of something special?
Apply today and help lead the way in Freshney Place’s exciting future.
#J-18808-Ljbffr