Overview
Customer and Trading Manager - Nightshift role at Sainsbury's. Leading in our stores, nightshift managers are the driving force behind our business, empowering teams to raise the bar every day for customers through bold leadership, service, and operational focus.
What you’ll be doing
* Leading a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse and replenishing shelves.
* Often running a full store operation overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
* Ensuring standards are brilliant come morning so we’re ready to serve our customers.
* People management as a big part of the role, including managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of base salary. Nightshifts typically run from 22:00 to 08:00.
What makes a great nightshift manager
* Comfortable with nightshift work and adaptable to the physical and mental impact of these shift patterns, with a focus on a safe and healthy environment for the team.
* Previous line management responsibilities in a fast-paced, operational environment.
* Resilience to the mental and physical demands of working nights.
* Delivers brilliant customer service and coaches the team to do the same.
* Experience delivering and monitoring KPIs or other performance indicators.
* Ability to manage disciplinaries, performance issues or other employee relations matters.
* Leads operations and is comfortable working alone in the absence of more senior management.
* Values inclusivity in all actions.
Essential Criteria
* Track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience leading a team in a fast-paced, customer-facing environment with motivated performance and smooth operations.
* Operational leadership skills, including responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement).
* Experience managing employee relations issues, including performance and absence management.
* Desirable: experience working night shifts in a high-volume, operational environment with a focus on safety and support for the team during out-of-hours trading.
Rewards and Benefits
* Discount card – 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. Increases to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
* Annual bonus scheme based on performance.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – employer contributions matched (4-7.5%).
* Sainsbury’s share scheme – potential to build up an investment at discounted rates.
* Wellbeing support – emotional support, counselling, legal and financial advice.
* Colleague networks to support development and inclusion.
* Cycle to Work scheme for bikes and gear.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive workplace
We are committed to being a truly inclusive retailer where every colleague can achieve their potential and every customer feels welcome. We offer enhanced discretionary leave for families and support for carers, resources to help understand roles, and development opportunities including mentorship, training, and career progression. We celebrate diversity through initiatives and events inviting everyone to grow and succeed. If you’d like to learn more about our commitment to inclusivity, please see our information here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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