The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on ourWhy Join Us? - Information Page. The Role and Department The International Office is responsible for: Recruiting international students across the university. Supporting and developing international partnerships. Managing the student mobility programmes (exchange partnerships). This role supports Durham's Global Strategy with a focus on Europe, Middle East & UKI. You'll: Deliver the regional recruitment strategy. Work closely with the Head/Deputy Head of International Student Recruitment. Line manage an International Officer. Develop expertise in international higher education and promote Durham as a Russell Group institution. Travel regularly throughout regions - up to 2-week trips, including evenings and weekends. Adopt hybrid working (minimum 2 days/week on campus, Wednesdays encouraged). Further information about the role and the responsibilities is at the bottom of this job description. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 30 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year. • The University closes between Christmas and New Year - please include or delete if not applicable • We offer a generous pension scheme, As a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available plus access to holiday camps for children aged 5-16. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits. • If you are moving to Durham, you may be eligible for help with removal costs and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Discover more about our total rewards and benefits package here. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria Qualifications/Experience Qualifications/Experience Educated to degree level (or equivalent experience). Professional practitioner with knowledge and expertise in the delivery and development of international student recruitment within the organisation. Experience of implementing policies and procedures and supporting change and service improvements. Experience of providing specialist advice and guidance to a range of stakeholders, internally and externally. Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and to positively influence the University's reputation. Experience of managing and developing a team or teams and/or line management qualification. Skills/Abilities/Knowledge 8. Strong communication and relationship-building skills. 9. Digital proficiency (e.g., MS365, Banner, PowerBI, Enroly, Dynamics, SharePoint, Gecko). 10. Commitment to continuous professional development. 11. Knowledge of compliance frameworks (e.g., GDPR, UKVI). 12. Experience with problem-solving and demonstrated planning ability. 13. Operational planning experience. 14. Proactive team member who contributes ideas, supports colleagues, and helps maintain a cooperative and inclusive team dynamic. Desirable Criteria Web content editing experience (CMS). Overseas study/living or independent travel experience. Collaboration with academic departments. Experience running conversion campaigns (e.g., QS, UniQuest). How to Apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates. What you need to submit • A CV: and • A supporting statement or covering letter which outlines how you meet all of the criteria within the Person Specification. Contact details For a chat about the role or any further information please contact Jessa Collings at: jessica.a.collings@durham.ac.uk Typical Role Requirements Service Delivery/Development • Show a commitment to equality, diversity and inclusion, and the University's values. • Manage the delivery of student recruitment to a high standard and ensure that they are delivered in a customer-focused way. • Provide the best possible service by continually reviewing what is required from staff, students and others who you work with and contribute to ideas and service improvements. • Work with your team to look for ways to improve processes, techniques and outputs/results across all areas of your work. • Contribute to the delivery of activities that generate external income such as summer schools. • Support activities which enhance the wider student experience such as International Welcome events. Planning and Organisation • Manage the delivery of operational activities carried out by the services you are responsible for, and oversee recruitment in Europe, UK International and Gulf countries, excluding Saudi Arabia • Continually seek to enhance the services provided to your stakeholders, planning and implementing any required improvements. • Seek feedback from staff, students and other key stakeholders so that the service is being adapted to meet customer expectations and to plan future requirements. • Manage and monitor the performance of [specified services] and make recommendations to relevant Service Heads on how it can be improved. • Review data on the level of service provided by your area to recommend areas for future improvement. • Manage budgets and expenditure including buying (and returning) goods and services. Team Development • Ensure that your team can deliver the required services by devolving and delegating responsibilities to appropriate team members. • Carry out regular performance reviews to provide feedback on team and individual objectives and expectations and to identify any development needs. • Ensure that your team continues to develop by coaching and mentoring team members and responding to any training or development needs, as appropriate. • Support the welfare and wellbeing of your team referring more complex issues to specialist services. Communication/Liaison • Use your operational expertise to participate in business meetings, working groups and sub-committees. • Keep stakeholders updated by sharing key service information about your service. • Use the best media and method to communicate with internal and external stakeholders. • Create positive working relationships, including internal and external networks, using your networks to increase your knowledge and skills and swap information with peers. • Use your expertise to participate in and monitor communities of practice and partnership working, both internally and externally. • Any other reasonable duties. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.