Join Our Team as a Fleet Service Team Leader Drive Excellence!
Location:Alfreton
Salary: £30,500 per annum
Shift Pattern: 4 days on / 4 days off 1:00 PM to 12:00 AM
Employment Type: Full-Time, Permanent
Are you a natural leader with a passion for fleet operations and delivering outstanding customer service? Were looking for an energetic and hands-on Fleet Service Team Leader to join our growing team and play a key role in keeping our fleet running smoothly while exceeding customer expectations.
What Youll Be Doing:
* Leading and motivating a team of Fleet Service Advisors
* Overseeing daily operations in a high-volume, fast-paced contact centre environment
* Monitoring call quality, coaching team members, and driving continuous improvement
* Ensuring KPIs and service standards are consistently met or exceeded
* Handling escalated customer issues calmly and professionally
* Collaborating with other departments to optimise fleet performance and maintenance processes
* Contributing to training, process improvements, and reporting
What Were Looking For:
1. Proven leadership or supervisory experience (minimum 2 years) in customer service, contact centre, fleet management, logistics, or automotive environments
2. Excellent communication, interpersonal, and people-management ...