Who are we?
Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.
We are looking for an experienced Transport Planner to join our dynamic Operations team. Based at our Operations Centre in Moreton Valence, you will be responsible for creating efficient, well‑structured routes for our fleet, ensuring that logic, efficiency, and customer needs drive all planning decisions.
The successful candidate will:
* Analyse transport requirements and plan optimal vehicle routes
* Maintain high levels of customer satisfaction through clear communication and reliable scheduling
* Liaise confidently with both customers and drivers to ensure smooth operations
* Contribute to a proactive, solutions‑focused operations environment
If you are organised, confident in communication, and experienced in transport planning, we would love to hear from you.
Full training will be provided on our systems but the successful candidate will have at least 1 years experience in a planning role with experience working on Purgo or Weighsoft advantageous.
What can we offer you?
* Life Assurance Scheme
* Free on-site Parking
* Corporate gym membership discount
* Annual Salary Review
* Employee discount (50% on Skip Hire, other discounts on group services)
* Progression opportunities
* 24 hour unlimited access to mental health support
Salary: £32,000 + dependant on experience
Responsibilities for the job role:
* Route planning - ensure that rounds are running efficiently and effectively, resolve any issues on your designated rounds and ensure that customer satisfaction is maintained.
* Maintain regular communication with drivers
* Regularly review routes and make adjustments as required.
* Monitor route progress to succeed round completion each day.
* Plan vehicle routine maintainance.
* Driver management - Debrief with drivers, monitor driver hours and driver performance including adherence to schedules and driving behaviour.
* Support drivers with on-road issues (e.g. missed collections, access problems).
* Customer Liaison - Respond to client queries related to collections, missed services, or scheduling.
* Maintain accurate customer service records and update service plans as needed.
* Regular communication with administration team to assist with resolving queries.
* Respond to service disruptions (e.g. vehicle breakdowns, driver shortages) with contingency plans.
* Communicate with customers about delays or changes proactively.
What are our core values?
If these values align with yours you are in the right place
* Honesty - We believe that honesty in all matters is the best policy.
* Family values - We operate as a family unit with high moral standards, discipline and respect.
* Hardworking - We are certain that nothing is impossible if you work hard enough at it.
* Reliability - We pride ourselves on not letting people down and being true to our word.
* Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.
Please apply if you are interested in this role and we will come back to you.