Overview
We are seeking enthusiastic and dedicated Front of House Staff to join our dynamic team. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and exceptional service. Your responsibilities will encompass a variety of tasks from greeting customers to managing reservations and assisting with inquiries.
Responsibilities
* Greet and welcome guests upon arrival, ensuring they feel valued and appreciated.
* Be able to deal effectively with a busy bar.
* Manage reservations and seating arrangements efficiently to optimise guest flow.
* Provide menus and inform guests about daily specials or promotions.
* Take customer orders accurately and relay them to the kitchen staff promptly.
* Address guest inquiries and resolve any issues or complaints in a courteous manner.
* Maintain cleanliness and organisation of the front of house area, including tables, bar/fridge shelves and check toilets for cleanliness.
* Collaborate with kitchen staff and other team members to ensure smooth service delivery.
* Assist with cash handling, processing payments, and maintaining accurate records as required.
Requirements
* Previous experience in a front of house role is desirable.
* Excellent communication skills with a friendly and approachable demeanour.
* Strong organisational skills, with the ability to multitask effectively.
* A positive attitude and willingness to learn new skills are essential for success in this role.
* Ability to speak Welsh would be beneficial but not essential.
* Flexibility to work various shifts, including evenings and weekends as needed. Join us in delivering outstanding service that leaves a lasting impression on our guests
Pay: From £12.21 per hour
Expected hours: No less than 10 per week
Work Location: In person