Job Description
Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.
The Technical Application Support Engineer will support the delivery of our Enterprise Application service, ensuring our technologies remain fully supported and evolve in line with product roadmaps. Day to day, the role will perform proactive maintenance activities, mitigate operational risks, manage integrations, deliver level 3 technical incident resolution, and implement continuous improvements.
What you’ll do:
1. Monitor integration and batch processes daily, remediating errors swiftly to mitigate business impact.
2. Administer corporate applications, including Oracle & MS SQL databases.
3. Provide technical incident resolution for Telent’s Corporate Application issues.
4. Troubleshoot problems, identify causes, and recommend corrective actions.
5. Run SQL queries and updates to support data changes.
6. Identify technical inefficiencies and develop solutions to remediate them.
7. Participate in project implementations, including design reviews, system testing, and configuration.
8. Conduct regular risk assessments with remediation plans to reduce technical risks.
9. Create technical documentation to support the software development lifecycle and ITIL processes.
Who You Are:
This role requires a combination of technical expertise, problem-solving skills, and a forward-thinking approach to support both current operations and future growth.
Key Requirements:
* Broad knowledge of IT infrastructure, application platforms, and operating systems.
* Hands-on experience with technical application and integration support.
* Strong technical knowledge across all application technology components.
* Experience with Software Delivery Lifecycle, ITIL, and Agile methodologies.
* Ability to review work for quality, accuracy, and relevance.
* Excellent interpersonal skills to collaborate effectively with staff at all levels.
* Good written communication skills for documentation and effective communication.
* Strong investigative and problem-solving skills.
* Customer-focused approach to manage business requirements and resolve incidents promptly.
* Hands-on experience with enterprise technologies such as Microsoft Azure Integration, SQL databases, Power Platform, Oracle Integrations (OIC), Snaplogic.
What we offer:
A career at Telent offers opportunities across many sectors, roles, technologies, and clients, enabling skill development and impactful contributions. We are committed to fostering an inclusive culture that values diversity and ideas, allowing everyone to thrive.
The additional benefits include:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are dedicated to creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.
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About Telent
ABOUT US
Telent is a leading technology company specializing in design, support, and maintenance of mission-critical communications and digital infrastructure in the UK. Our work connects communities and improves lives using innovative technology. Join us to make a real impact, fulfill your potential, and deliver high performance with a team of over 3,000 dedicated professionals.
Brilliance brought together.
Our values and behaviors include:
* Be Inclusive
* Take Responsibility
* Collaborate
* Be Customer-focused
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