Recruiter: Luke Byrne
Hiring Manager: Emma Malcolm
Career Grade: E
Internal Closing Date: 14/7/25
Location: Glasgow - Will Consider Birmingham for the right candidate
Why this job matters
We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Networks is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.
Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.
In Networks our aim is to create brilliant converged services over the best network and they’ll be personal, simple and brilliant to use. Being part of the Data Centre Team in Networks the role holder plays a big part in this. BT’s core business traverses our Network and Firewall devices – we need to make sure our Network is up, accessible and functioning correctly 24/7 to meet the expectation of our customers.
What you’ll be doing
• Ticket Planning: - Ability to plan interconnects on relevant ticketing systems i.e. ALGOSEC.
• Ticket Implementation: - Ability to Implement interconnects across the BT firewall estate, Cisco & Checkpoint vendors.
• Firewall security experience: - ability to discuss and review technical customer issues/deliveries with relevant peer groups.
• Accountable for the timely solving and closure of Connectivity issues using ServiceNow.
• Accountable for delivering Fireflow ticket allocation and implementation in a timely manner.
• Accountable for delivering NAIF/Moscow implementation in a timely manner.
• May provide design support and information down streaming on new features and/or Firewall component design.
• Diagnose and resolve complex incidents where solution may not be clear or procedure may not exist identified through proactive monitoring.
• Drive improvements in working processes.
• Where operationally required, participate in out of hours change work and be part of a callout rota to provide 24x7 cover for the platforms.
Skills and Experience
Must Have:
• Understanding of Network Security firewall technologies and their uses (Checkpoint and Cisco)
• Understanding of Data Centre Network Technologies
• IP Networking Skills
• Cisco/Checkpoint networking/security accreditations i.e. CCNA / CCSA
• Proven strong customer facing skills.
• Efficient problem solver in enterprise environment.
• Ability to work as part of a team as well as under minimal supervision.
• Good interpersonal skills
Nice to have:
• Experience of Major IT Uplift programmes, including migration to cloud-based services.
• Experience of Network Devices – Routers, Switches, STM’s, ACE etc.
Benefits
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.