Job Title: Through Life Support Co-Ordinator
Location: Lichfield - Travel Required For This Role
Salary: £DOE + Package
Key Skills: Through Life Support (TLS) Management, Customer Relationship Management, Project Coordination and Delivery, Electronics, Mechanical, Electrical, Continuous Improvement, Microsoft Office, JIRA, Confluence
About Us:
As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented Through Life Support Co-Ordinator to contribute to our continued success.
The Role:
So, what will you be doing as a Through Life Support Co-Ordinator?
Serve as the primary customer contact for assigned projects, ensuring delivery aligns with customer requirements and business objectives.
Define and develop solutions that meet customer needs, providing technical and commercial justification and securing internal and external stakeholder agreement.
Identify and coordinate requirements across departments to execute projects successfully, including liaising with Supply Chain for material needs.
Provide seamless communication between the customer, departments, and operations teams, ensuring accurate and timely information flow on technical, cost, schedule, and quality matters.
Monitor and report on project performance, identifying corrective actions to maintain customer satisfaction and manage risks.
Prepare and deliver regular status reports to key stakeholders, both internally and externally.
Build and nurture collaborative relationships with customers, identifying opportunities for follow-on or new business.
Support team cohesion by fostering a shared vision and encouraging collaboration.
Undertake additional duties as reasonably required by management.
What are we looking for in our next Through Life Support Co-Ordinator?
Experience in manufacturing, operational project delivery, or Through Life Support environments, with knowledge of Through Life Support management techniques preferred.
Proven ability to build effective relationships with customers and stakeholders, contributing to strong teamwork and collaboration.
Strong communication skills (verbal and written) and ability to engage effectively at all organisational levels.
Self-motivated, able to work independently, and adept at managing changing priorities and conflicting requirements.
Excellent organisational and project delivery skills, with attention to detail and the ability to influence and motivate others to meet deadlines.
Awareness of Health and Safety requirements and legislation.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Atlassian tools (JIRA, Confluence).
Minimum HND (or equivalent) in a relevant subject (e.g., electronics, electrical, mechanical).Additional requirements:
Full UK driving licence, with willingness to travel within the UK and internationally for occasional off-site activities.
Flexibility to work overtime, including weekends and unsociable hours, to support customer requirements when necessary.Perks and Benefits:
Competitive Salary: Attractive compensation package based on experience and expertise.
Comprehensive Benefits: Health, dental, and retirement plans to support your well-being.
Professional Growth: Opportunities for continuous learning and career advancement.
Cutting-Edge Projects: Engage in groundbreaking engineering projects that impact the industry.
Collaborative Environment: Work alongside industry experts in a dynamic and innovative setting.How to Apply:
Showcase your expertise and passion for Through Life Support. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Lichfield.
***PLEASE NOTE***
Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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