Join us and lead the future of patient records management
Are you an organised, people‑focused leader with a passion for accuracy and exceptional service? Do you thrive in a fast‑paced environment where your work directly enables high‑quality patient care? If so, this is a fantastic opportunity to take the next step in your career.
We are looking for a proactive Health Records Team Leader to oversee our day‑to‑day Health Records operations—ensuring patient records are managed safely, accurately and efficiently across clinic preparation, tracking, scanning, and information governance.
Working closely with the Head of Digital Transformation, you’ll play a key role in driving best practice, motivating the team, and supporting our move towards improved digital records management.
About us
At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside.
Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.
About the role
What you’ll be doing
As our Health Records Team Leader, you will:
Lead, inspire and develop the team
* Provide clear leadership, guidance and 1:1 coaching to ensure the team delivers agreed service levels and objectives.
* Foster a supportive, collaborative culture focused on quality, accuracy and service excellence.
Manage day‑to‑day operations
* Plan, monitor and schedule daily workloads to ensure timely clinic preparation and dispatch.
* Oversee add‑ons, week‑ahead pulling, and ensure smooth workflow across the department.
Ensure accuracy and compliance
* Maintain accurate tracking and control of records in Compucare, including check‑in/out and location updates.
* Ensure correct use of tracking logic, including off-site/Restore status conventions.
Deliver high standards in scanning and record quality
* Oversee full prepping, scanning and categorisation processes to ensure documents are prepared correctly and filed in the right sections of the patient record.
* Uphold rigorous information governance standards at all times.
Manage sensitive processes with professionalism
* Oversee high‑risk and sensitive record workflows, including SARS and deceased patient record requests.
* Ensure statutory timescales, approvals and secure disclosure routes are followed.
* Coordinate required actions following notification of a patient death.
Skills and experience required
* Proven experience leading/supervising a team (coaching, allocating work, supporting performance and wellbeing).
* Experience working with document management tools and digitising legacy processes.
* Experience in a healthcare setting would be advantageous.
* Strong working knowledge of refining document management processes, including preparation, tracking and turnaround for urgent changes.
* Practical experience of prepping, scanning and document categorisation, including quality checks and attention to detail.
* Confident user of IT systems and Microsoft tools (excellent IT skills).
* Good understanding of information governance, confidentiality and data protection in document handling and disclosure work.
* Highly organised with ability to prioritise competing demands, meet deadlines, and keep services running smoothly.
* Clear communicator with strong stakeholder management skills across a wide variety of stakeholders.
Download full role profile
Benefits include
* Competitive salaries
* 27 days Annual Leave plus Bank Holidays
* Defined contribution pension scheme with employer contribution up to 10%
* Membership to Benenden Health which offers a wide range of benefits, discounts and activities
* Excellent Life Assurance benefit
* Free parking
* Subsidised eye tests
* Free Flu vaccinations
* Subsidised on site Restaurant
“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”
These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.