A great opportunity has arisen for a highly organised and proactive Administrator with excellent Customer Service skills to join our client's friendly team initially on a temporary basis. There is an opportunity for a permanent position after a qualifying period.
About the Role
Reporting to the Project Manager and working closely with the sales and commercial teams, you will play a key role in coordinating contract projects, managing customer requirements, and acting as a vital link between customers, internal departments, and external partners.
This role is ideal for someone who thrives in a busy environment, enjoys problem-solving, and takes ownership of their customers and projects from order through to delivery and installation.
Key Responsibilities
Customer & Order Management
* Prepare and issue quotations for the designated Divisional Contract Director
* Process customer orders, including planning, scheduling, splitting, and releasing orders
* Act as the main point of contact for a set portfolio of UK and export customers
* Handle inbound and outbound customer calls and emails, recording all relevant details
* Resolve customer queries, delivery issues, damages, and after-sales requirements
Project Coordination
* Coordinate contract schedules, ensuring all orders are correctly processed and up to date
* Build delivery and installation plans site by site and put them into action
* Write clear installation briefs and liaise with installation teams throughout the project
* Monitor projects through to completion, obtaining end-of-day and end-of-project updates
* Act as the first point of contact for any delivery or installation issues
Logistics & Distribution
* Liaise with hauliers and the distribution team to ensure accurate delivery schedules
* Ensure delivery details, timings, splits, and contact information are correct and current
* Communicate delivery updates clearly to customers
* Work closely with the distribution team on a weekly basis to confirm upcoming schedules
Administrative & Team Support
* Provide administrative support to the commercial and sales teams
* Assist the designated Divisional Contract Director
* Arrange swatches and product literature for clients, including logging and follow-ups
* Liaise with internal stakeholders to ensure clear communication and customer satisfaction
* Cover export administration and other areas when required
* Attend customer meetings and site visits as needed
Key Skills
* Strong organisational and administrative skills
* Excellent communication skills, both written and verbal
* Confidence dealing with customers and internal departments
* Ability to manage multiple projects and deadlines
* Problem-solving mindset with strong attention to detail
* Experience in customer support, contracts, logistics, or project coordination (preferred)
Working Hours
* Monday-Friday 08.30-17.00 with a one hour unpaid lunch