Customer Service Team Leader
We have an exciting opportunity for an experienced Customer Service Team Leader to join our Member Advisor team based in Bristol.
As a Team Lead, you will be responsible for overseeing a team of member advisors, ensuring smooth day-to-day operations, fostering collaboration, and delivering high-quality outcomes. You’ll act as a mentor, motivator, and strategic thinker—bridging the gap between team execution and organizational goals.
* Lead, coach, and develop a high-performing team
* Set clear goals and monitor team performance
* Collaborate with cross-functional departments to align on priorities
* Identify process improvements and implement best practices
* Handle conflict resolution and support team morale
* Report on key metrics and progress to senior management
About the role
We are looking for the following skills and background:
· Good problem-solving and analytical skills
· Good commercial awareness with the ability to make decisions with the “bigger picture” in mind.
· Ability to identify when it becomes appropriate to escalate a problem.
· Ability to make effective contact with clinicians, accurate assessment of information obtained, and acting appropriately upon the outcome.
· Strong diplomatic communicator at all levels; verbally and written, to build and maintain internal and external relationships.
· Ability to demonstrate critical independent thinking and the ability to multi-task in time-sensitive situations.
· Effective time management to be able to multi-task, prioritize to meet varying tasks and deadlines, and delegate.
About the company
All around the world, Healix safeguards people's health and wellbeing.
Required Criteria
* Ability to motivate the team
* Experience in leading a team in a Customer Service / Contact Centre environment
* Team Player
Desired Criteria
* Experience in Claims Handling
Skills you'll need
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