Job Profile
We are seeking a Product Manager to join Vista Global's Product Management team and support the continued evolution of our Client Services technology ecosystem.
This role focuses on building and improving internal platforms and tools that enable Vista's global Client Services organization to deliver seamless trip management, member communications, and service delivery. The Product Manager will work closely with Client Services, Operations, Engineering, and Design teams to ensure solutions are intuitive, scalable, and aligned with business priorities.
Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista's end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to optimize pricing and fleet movement.
Your Responsibilities
* Support the definition and execution of the product vision and roadmap for Client Services technology, aligned with Vista's strategic and operational goals.
* Partner with stakeholders across Client Services, Sales, and Operations to gather requirements, understand business needs, and translate them into scalable technology solutions.
* Lead discovery and requirements‑gathering activities, converting business needs into clear product specifications, user stories, and acceptance criteria.
* Collaborate closely with Engineering and UX teams to deliver intuitive, efficient tools that support client communication, workflow management, and trip execution.
* Manage and prioritize the product backlog, balancing business impact, user value, and technical feasibility.
* Support Agile delivery by participating in sprint planning, backlog refinement, reviews, and retrospectives.
* Track delivery progress, manage timelines, and communicate status updates to stakeholders.
* Use data and analytics to inform prioritization, track KPIs, and assess product performance.
* Assist with release planning, testing, and user acceptance testing (UAT) to ensure smooth and high-quality releases.
* Identify risks, dependencies, and process bottlenecks, escalating where appropriate and supporting timely resolution.
* Create and maintain post‑release documentation and user guides.
* Continuously gather feedback from users and stakeholders to inform product improvements and enhancements.
* Contribute to the continuous improvement of product development practices within the team.
Required Skills, Qualifications, And Experience
* Bachelor's degree in Business, Technology, or a related field; an MBA or advanced degree is a plus.
* Coursework or certification in Product Management, Agile, or Scrum preferred.
* Minimum of eight (8) years of experience in Product Management.
* Exposure to customer service, aviation software platforms, enterprise‑scaled or service‑oriented technology products is preferred.
Required Knowledge, Skills, and/or Abilities
* Proven experience developing or managing client‑facing service tools, CRM systems, or workflow platforms, within a global operations environment.
* Deep understanding of end‑to‑end service processes, including quoting, trip execution, and customer relationship management.
* Strong analytical and strategic thinking skills, with experience leveraging data and KPIs to guide product decisions.
* Hands‑on experience working within Agile software development methodologies.
* Proficiency in tools such as Jira, Confluence, Salesforce; experience with collaboration and analytics tools (Asana, Power BI, Tableau) is essential.
* Excellent communication, presentation, and stakeholder‑management skills.
* Ability to lead cross‑functional teams and manage competing priorities effectively.
* Ability to operate autonomously and influence stakeholders across multiple regions and business units.
* A proactive, user‑centric mindset with a passion for improving client and employee experiences through technology.
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