We are seeking an additional Equine Secretary to join our existing team in our busy Equine Office. Duties include but are not limited to responding to and managing incoming telephone inquiries, scheduling client appointments, and overseeing the appointment diary. Responsibilities also extend to processing client payments, managing patient admissions and onboarding, preparing cost estimates for services, handling client correspondence, and coordinating referrals.
Join a fantastic team Donnington Grove Veterinary Group is a busy Equine Hospital based in Newbury, Berkshire. Our main hospital has RCVS Tier 3 hospital status and is located in Newbury, a thriving town in West Berkshire, with many restaurants and a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it offers beautiful countryside for walks with canine companions. The branches at Tadley and Thatcham are nearby and equipped for surgical procedures and digital diagnostic imaging.
More about you We require someone who can work well under pressure, is a team player, and enjoys working in a fast-paced environment. A confident and friendly telephone manner is essential, as many client interactions are telephone-based.
Excellent equine knowledge is required to handle emergency calls. Full training will be provided, but you should be competent in Microsoft Office and Outlook.
This is a 35-hour week position with varied shifts, including occasional Saturdays.
Benefits 6.6 weeks of annual leave
Additional leave for your birthday, added to your holiday allowance
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
Cycle to work scheme
Employee wellbeing initiatives
Support for non-accidental injury cases
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - discounts and cashback with hundreds of retailers
Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We welcome candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments needed during the recruitment process. Donnington Grove - Newbury
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