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About the role
As a Team Leader at Victoria’s Secret, you’ll work alongside a friendly and supportive team passionate about delivering the best customer experience.
* Customer Experience: Deliver exceptional service by helping customers find products and complete purchases.
* Brand Bra Experience: Provide expert bra fitting advice, assisting customers in choosing the right size and styles.
* Visual Merchandising: Own the presentation of products, helping customers discover what they need.
* Lead by example: Energise and support the team, maintaining high brand standards and personalised customer service.
* Store targets: Support achievement of KPIs related to sales growth and profitability.
* Store Standards: Maintain store cleanliness, manage deliveries, stock, and safety procedures.
* Store Operations: Perform opening/closing duties, including key holder responsibilities.
* Executing the new: Support product launches, floor moves, and audits, ensuring team readiness.
About You
* Passion for retail and creating memorable customer experiences.
* Keen to develop customer service skills and product knowledge.
* Ability to build valued relationships with team and customers.
* Collaborative, flexible, and supportive team player.
* Energised by busy environments, multitasking, and problem-solving.
About Us
We sell more than products; we sell experiences. Victoria’s Secret is known for lingerie, beauty, and accessories, representing an aspirational lifestyle. Join us and be part of an iconic brand.
Benefits
* Discounts on products and partner brands.
* Health and wellbeing services.
* Sample sales and development opportunities.
* Life assurance, travel loans, and gym memberships.
We support candidates with workplace adjustments. Contact us at UKHR@victoriassecret.co.uk for support.
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