Pulsant Edinburgh, Scotland, United Kingdom
Shift pattern - 12 hour shifts (07:00 – 19:00/19:00 – 07:00.) 4 on 4 off, with days/nights/weekend.
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Department: Data Centres
Location: SC-1 (South Gyle Data Centre)
Description
The Data Centre Services Engineer will be responsible for data centre support to external and internal clients, assisting with server, networking and hardware related tasks and standard change requests via phone, email and fax. Supporting DC capacity, layout and Rack Deployment, Cabling and other facilities activities. Delivering these responsibilities across multiple site locations in Edinburgh.
Key responsibilities:
* Respond to customers within agreed SLA.
* Deliver intelligent remote hands for external and internal customers
* Deploy racks and related equipment to support customer orders.
* Manage all incoming calls, tickets, emails and faxes to the data centre services function.
* Proactive update customers and resolution of service.
* Follow escalation processes; tickets to support management and other teams as required.
* Liaise with third party suppliers to report and escalate customer problems.
* Access management to site where no security function is available.
* Cabling support including crimping, patching, labelling, running and terminating.
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment and cabling.
* Co-operate and work closely with all members of the DC and wider operational teams to ensure efficient, productive and high-quality service to customers within the Pulsant live Data Centre.
* Stock control of Pulsant assets and store management.
* Manage, categorise, and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services.
* Support Trainee DC Engineers when required.
* Monitoring of infrastructure, site walk around checks and reporting / escalating any faults or concerns as required.
What / who we're looking for:
* Experience providing high levels of customer service in an IT or similar industry.
* Computer hardware troubleshooting experience.
* Ability to work well to deadlines and under pressure.
* Ability to think logically.
* A good knowledge of how software and operating systems work.
* Good problem-solving skills.
* Keen interest in, and passionate about IT technology and infrastructure.
* Commuting distance, no more than 1 hours driving distance from the Edinburgh data centres EH12 and EH28.
* Candidate has their own vehicle and full UK driver’s license.
Pulsant offers:
* A supportive work environment with a focus on career growth, development, work life balance and well-being.
* A friendly, family-like atmosphere where almost half of the team have been with Pulsant for 5+ years
* Benefits include 5% pension, private healthcare, cycle to work scheme, free breakfast and snacks, Udemy license and more.
Pulsant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. If you require reasonable accommodation to participate in the job application or interview process, please note this in your application, or reach out to us by email: careers@pulsant.com
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