Position
Loro Piana is looking for an exceptional Store Manager to guide our Bond Street Flagship store, leading a team of 25 and growing members. As a brand ambassador, you will drive sales, client relationships, and team development, ensuring excellence in every aspect of the store's performance.
Job responsibilities
Sales & Business Development
* Lead by example on the shop floor, inspiring the team to exceed KPIs and deliver top-tier service
* Analyze market trends, identify growth opportunities, and implement sales strategies
* Maintain Loro Piana's luxury standards, reflecting the brand's DNA
CRM
* Cultivate strong relationships with VIPs and top clients, enhancing brand loyalty
* Ensure the team delivers exceptional service, providing coaching and training as needed
* Handle customer inquiries and resolve any service issues with a client-first approach
Team Leadership
* Recruit, train, and develop a high-performing team, fostering a culture of excellence
* Monitor performance, set clear objectives, and provide ongoing feedback
* Organize daily and weekly meetings to align the team on goals and priorities
Operations & Visual Merchandising
* Ensure smooth store operations, from stock management to compliance with internal policies
* Oversee visual merchandising to maintain an impeccable luxury presentation
* Collaborate with internal departments to optimize logistics and product availability
Profile
* Proven experience in luxury retail management
* Strong leadership, communication, and business acumen
* Passion for Loro Piana and deep knowledge of luxury fashion
* Proficiency in Microsoft Office and SAP Retail (preferred)
* Fluent English ; additional languages are a plus
LORO PIANA MAISON
Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro's nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.