We are looking for a
Senior
Customer Advisor
to join our team at
Herno
in
Bicester Village
.
As
Herno Ambassador
, the Senior Customer Advisor's responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service.
The main responsibilities are:
* Create a relationship with customers through the implementation of the Brand Presentation, focus on personalized customer experience in line with the brand philosophy.
* Contribute to the achievement of the store's business objectives and individual objectives, through the Herno Customer Experience and sales ceremony.
* Ensure high standards are maintained through proper implementation of visual guidelines.
* Enriching one's presence in the Boutique through a careful interpretation of the Herno style, guaranteeing the team and oneself continuous updating on products and new collections.
* Ensure compliance with retail operating procedures and guidelines provided by headquarters.
* Maintaining sales floor and visual display to a high standard in line with brand guidelines.
* Consolidate and develop the CRM activity, aimed at customer loyalty.
* Ensure customer satisfaction by solving customer problems by suggesting optimal solutions.
* Use of the main applications and computer systems, constantly updating any new tools made available by the company.
Profile:
* Relevant work experience as Customer Advisor in a luxury boutique.
* Aligned with the Brand identity and detail oriented.
* Passion and high motivation for Herno products and Brand.
* Excellent interpersonal, teamworking and problem solving skills.
* Fluency in English is required; knowledge of a second language will be considered a plus.
Benefits:
* Great monthly commission scheme based on the store target
* Store discounts according to the company policy
* Free Health Insurance