Team Leader Croydon and Caterham services
Complex Care
We are looking for an experienced Team Leader to work across our Croydon and Caterham Services, Cedars Road, Byron Road and Oak Rise, to support our complex supported living services
Role Purpose:
* To provide strong, traumainformed and proactive leadership within a complex supported living service. The Complex Team Leader supports the delivery of highquality, personcentred care through Positive Behaviour Support (PBS), ensuring that all care practices promote dignity, respect, independence and improved quality of life for the individuals supported.
* The role deputises for the Service Manager in their absence, taking operational responsibility for staff leadership, rota planning, quality assurance, incident management, and ensuring regulatory compliance. Working collaboratively with the Service Manager, the role supports the completion of audits, training compliance, data analysis, and service improvement initiatives.
* A core focus of the role is coaching, mentoring and upskilling staff to deliver traumainformed support, ensuring consistent implementation of PBS strategies, highquality recording, and meaningful analysis of trends to shape effective support plans.
Please note we are NOT able to offer sponsorship for this role and therefore will not be able to progress any candidates who require a certificate of sponsorship to work in the UK.
What you'll be working:
Full time hours
42 hours per week.
Location: Working across Croydon and Caterham services
Salary: £37,000 per annum pro rata
Weekend working is a requirement and is based on the needs of the service.
What you'll be doing:
Some of the main roles and responsibilities are:
* Deputise for the Service Manager during periods of absence, ensuring continuity, safety and effective service operation.
* Lead daily practice across shifts, providing proactive guidance, coaching and decisionmaking.
* Support with the management of rotas effectively to ensure safe staffing levels, skillmix and appropriate deployment of staff.
* Conduct returntowork meetings, welfare checks and performancerelated conversations.
* Facilitate and lead supervisions, debriefs, reflective practice sessions and team huddles.
* Support the induction and ongoing development of staff, modelling traumainformed and PBSaligned approaches.
* Participate in On Call duties as the service requires.
* Champion and embed a PBS framework across the service.
* Review and analyze data from systems including Nourish and incident reports.
* Work with the Service Manager and PBS practitioners on Behaviour Support Plan updates.
* Ensure documentation and risk assessments are accurate and up to date.
* Contribute to quality assurance and regulatory inspection readiness.
* Support safe medication practices including audits and stock checks.
* Ensure support is personcentred, empowering and promotes independence.
* Oversee personalised routines and meaningful activity plans.
* Support individuals with care needs, health tasks and community engagement.
* Maintain effective communication with families and professionals.
Health, Safety & Safeguarding
* Promote a culture of safety, transparency and safeguarding.
* Report and review incidents and concerns appropriately.
* Conduct environmental checks and health & safety tasks.
* Uphold dignity, rights and confidentiality at all times.
What you'll have:
* Substantial experience working in adult residential or supported living services.
* Experience in Complex Care or similar services
* Experience supporting individuals with complex needs, learning disabilities, autism, or physical health conditions is desirable.
* Experience in a Team Leader or Similar role
* Experience with behavioural support strategies (desirable)
* NVQ Level 3 Diploma in Health & Social Care (Adults) or equivalent.
* Ability to work collaboratively as part of a team and independently when required.
* Proven leadership skills and ability to support others effectively.
* Ability to remain calm and solution-focused in challenging situations.
* Understanding of adult safeguarding, mental capacity, and person-centred care principles.
* Strong understanding of PBS, traumainformed care and personcentred practice.
Kindly refer to the attached Job description for detailed roles, responsibilities and requirements.
What to look forward to:
* 25 days plus bank holidays
* Birthday off
* Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
* Active Reward App giving discounts and savings on your weekly shop
* Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
* A Nest Personal Pension account
* Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
* We recognise outstanding Active Behaviours via the Active Awards programme
* Enhanced Sick & Maternity Pay benefits
* Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
* and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group